Production Support Engineer – CA-7

2 weeks ago

Hyderabad, Telangana, India ValueMomentum Full time

Job Summary:

We are looking for a Production Control Analyst who is proficient with the use of the CA-7 or equivalent scheduling application and JCL. Know Your Team: Production Process Support (PPS) team responsible for ensuring business continuity by providing production support, IT infrastructure maintenance, and day-to-day first-line support to all employees during regular business hours. Any downtime in the client's business would have a huge impact on their customer service. Digital and Cloud Solutions LoB is a major contributor to our growth. ValueMomentum provides expert assistance to leading insurance, banking, and healthcare companies for speedy and successful transformation journeys. The Digital & Cloud Solutions team helps in applying digital technologies to create best-in-class customer experiences by seamless orchestration across ecosystems and enhancing operational performance. The service offerings of Digital & Cloud services include App Development, App Modernization, Cloud & Infrastructure Services, and Leveraging ITSM Automation. With matured service offerings focusing on tools and automation and being a partner of choice for our customers and prospects as we move into our growth path, your contribution to this LOB would be critical.

Know your team:

"Digital and Cloud Solutions LoB is a major contributor to our growth. ValueMomentum provides expert assistance to leading insurance, banking, and healthcare companies for speedy and successful transformation journeys. The team helps in applying digital technologies to create best-in-class customer experiences by seamless orchestration across ecosystems and enhancing operational performance. The service offerings of Digital & Cloud services include App Development, App Modernization, Cloud & Infrastructure Services, and Leveraging ITSM Automation. With matured service offerings focusing on tools and automation and being a partner of choice for our customers and prospects as we move into our growth path, your contribution to this LOB would be critical."

Responsibilities:

As a "Production Support Engineer – CA-7", your day-to-day work activities will be as follows:

Analyze and adjust daily, weekly, monthly job streams to maintain schedules as required by application owner Strong skills on the Unix Shell scripting. . Log into to Unix/Linux environment to check Mainframe File transfer protocols Follow the appropriate schedules and check-off sheets and monitor all the production systems running to ensure they are completed successfully and run in the proper sequence. Coordinate all end user requests for AD HOC jobs, special production runs (implementing new applications, procedures or yearend work etc. assuring they run on specific timetables achieving the desired results. Assist with troubleshooting follow up and resolving processing abends. Analyze all production abends preventing daily schedules from completing successfully and follow up with the end users. Reporting status of daily work, problems, projects, Communicate all pertinent scheduling info to all involved groups.

Requirements:

Strong skills in CA-7 batch monitoring and scheduling techniques for a multiplatform environment, or any other equivalent scheduling tool. Extensive knowledge of batch processing and experienced in resolving batch abends like SB-37,SE-37, Catalog issues, JCL errors. Providing immediate fixes and submitting the job from CA-7-CA1. Knowledge in TSO, ISPF, FileAID, SPOOL. Strong skills in Unix Shell scripting. Knowledge and experience in Endevor / any version control tool. Have knowledge / experience in service management application such as Service-Now. A good decision-maker, with proven success at making timely decisions that keep the organization moving forward. An effective communicator, capable of determining how best to reach different audiences and executing communications based on that understanding. Strong interpersonal skills with the ability to build client relationship/rapport quickly.

Desired Skill-Set:

Candidates having these extra skills on their resumes have an added advantage:

Having scripting know/edge / experience is a plus

About the Company:

ValueMomentum is amongst the fastest growing insurance-focused IT services providers in North America. Leading insurers trust ValueMomentum with their core, digital and data transformation initiatives. With a consistent compound annual growth rate (CAGR) of 24%, we have now grown to over 4000 employees. ValueMomentum is committed to integrity and to ensuring that each team and employee is successful. We foster an open work culture where employees' opinions are valued. We believe in teamwork and cultivate a sense of fun, fellowship, and pride among our employees.

Benefits:

We at ValueMomentum offer you a congenial environment to work and grow in the company of experienced professionals. Some benefits that are available to you are:

Career Advancement: Individual Career Development, coaching and mentoring programs for professional and leadership skill development. Comprehensive training and certification programs. Performance Management: Goal Setting, continuous feedback and year-end appraisal. Reward & recognition for the extraordinary performers. Benefits: Comprehensive health benefits, wellness and fitness programs. Paid time off and holidays. Culture: A highly transparent organization with an open-door policy and a vibrant culture

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