Supervisor

2 weeks ago

Lucknow, Uttar Pradesh, India SS Supply Chain Solutions Full time

Job Title:
Supervisor - SCE-Service Excellence Department

Summary:

Roles and Responsibilities:

  • Lead and manage a team of service excellence representatives, providing guidance, support, and coaching as needed.
  • Monitor and evaluate team performance, ensuring that service level agreements and key performance indicators are met or exceeded.
  • Conduct regular team meetings to communicate goals, objectives, and performance expectations.
  • Collaborate with other departments to identify areas for improvement and implement strategies to enhance customer satisfaction.
  • Handle escalated customer complaints and ensure timely resolution.
  • Develop and maintain standard operating procedures to streamline processes and improve efficiency.
  • Conduct regular performance evaluations and provide feedback to team members.
  • Stay updated on industry trends and best practices to continuously improve service delivery.
  • Foster a positive and collaborative work environment, promoting teamwork and employee engagement.

Qualifications:

  • Bachelor's degree in Business Administration or a related field.
  • 24 years of experience in a supervisory role within the SCE-Service Excellence department.
  • Excellent leadership and communication skills.
  • Strong problemsolving and decisionmaking abilities.
  • Proven track record of meeting or exceeding performance targets.
  • Ability to work under pressure and handle multiple priorities.
  • Proficient in using customer relationship management (CRM) software.
  • Knowledge of service excellence principles and best practices.
  • Ability to motivate and inspire a team to achieve goals.
  • Strong attention to detail and organizational skills.

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