Hiring For Application/production Support- Chennai Location

2 weeks ago

Chennai, Tamil Nadu, India HTC Global Services Full time

HTC Global Services - a leading CMMI level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.


Hiring Application/Production Support Location :
Chennai (Work from office)

Experience Level : 6+ Years Notice period: Immediate to 15 days MES

Application Support Analyst Responsibilities:
❖ Ensuring that client systems are fully operational and any possible loss of service is restored in a timely and efficient manner.

❖ Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.

❖ Problem determination, workaround resolution, root cause analysis.

❖ Deployment of service releases, patches, requests and customizations.

❖ Providing technical support to teams within the organization, and to external clients when required.

❖ Assisting with systems integrations.

❖ Managing tickets system and ensuring a comprehensive database of queries and resolutions is kept up to date.

❖ Identifying and resolving technical issues.

❖ Participating in Server/Database migrations.

Requirements:
❖ 6 to 8 years of experience in a support or customer service role or similar experience.

❖ Firm grasp of Structured Query Language (SQL).

Preferred is Postgre SQL.

❖ Linux advanced user.

❖ Handling web servers like Apache tomcat which includes web application deployments and intensive troubleshooting.

❖ Knowledge on portal frame-work like Liferay, Angular JS ❖ Basic knowledge of Java.

❖ Basic/intermediate knowledge in API testing/troubleshooting.

❖ Knowledge of ERP systems is desirable (Oracle, SAP, Net Suite, etc).

❖ Basic knowledge on IIo T.

❖ Basic knowledge on docker container, Kubernetes ❖ Knowledge on the developer tools in chrome/firefox.

❖ Flexibility to work after hours/weekends when required.

❖ Excellent English communication skills.

❖ Bachelor's degree Nice to have: ❖ MES/SFDC experience/knowledge.

Knowledge of other MES software solutions.

❖ End to End manufacturing Business process.

Key Abilities:
➢ Troubleshooting skills ○ Requires critical and creative thinking.

Must be able to find the best possible solution to every problem, keeping the customer's best interest in mind.

➢ Collaborative ○ Able to work closely with teammates, other teams, customers and management alike to achieve mutual success.

➢ Effective Multitasking ○ Don't try to do everything at once, prioritize and materialize.

➢ Documentation skills ○ Well versed at following documented procedures, but with a keen eye for process improvement and proactively propose such changes.

➢ Customer service ○ Communication.

Ability to understand and convey technical concepts into simple ideas for end users.

○ Empathy.

Understand the impact every issue has on our customers, act accordingly with the proper sense of urgency.

○ Patience.

Keep focus and calm while dealing with a complex situation, a very demanding customer or a tight deadline.

➢ Adaptability ○ Capable of quickly acquiring new information, learning and dominating new tools, following procedures.

This aspect is key to this job as the selected candidate will be expected to start contributing right away.

Interested candidates please do share your updated CV to mentioning your Current, expected CTC and notice period details.

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