Functional Analyst

1 week ago

Bengaluru, Karnataka, India airbus Full time

Job Description:

As Airbus IM footprint in India is rapidly growing, there is a clear need to strengthen the working culture with ITOperation roles.

The Cabin and Custo Design Automation Product consists of solutions and services to ensure automated andseamless E2E use of customer definition for all downstream processes from offer until end of A/C operations.

Cabin and Custo domain operating in a transnational manner and headquartered in Hamburg,Germany.
Analyst for the operation of Cabin and Cargo IT solution. Delivers and deploys IT products and services withend-to-end accountability in conjunction with the Product Manager.

Responsible for the optimization,reliability, efficiency and availability of the IT assets, solutions and capabilities in an industrialized manner inaccordance with best practices, rules and policies.

Acts as a kind of consultant for the operation and change ofexisting solutions as well as entry into service of new solutions.

If you enjoy challenges and working with highly motivated people in a dynamic, fast-paced and agileenvironment, come and join us to deliver innovations that accelerate the next generation of digital productsmore focus on innovation for mindset & culture.


Qualification & Experience:

  • Engineering graduate with 4-5 years of experience in PLM/engineering software applications support(Cabin Custo/PLM) for Aircraft / Automotive design engineering end users.
  • Knowledge of data exchange preferred tools like sharepoint, I-Share, AO Docs.
  • 2 years of experience in product management systems like ARAS, Arena PLM.
  • Must have Knowledge in PLM applications (Product Data management (such as windchill, 3DExp, ...)configuration management, Digital Mock Up principle, ...)
Experience on application support and maintenance, bug fixes, L2 & L3 support for software products.Knowledge of Tools like Jira, version one, Service Now are needed.
  • Knowledge of major ITIL processes (e.g. incident, problem, change management) and preferred withthe Airbus application landscape.
  • Strong Analytical skills, Complex problem solving, ability to diagnose, reproduce & address applicationissues.
  • Good understanding of server architecture (preferred cloud) and Engineering applications.
  • Experienced in working within a product delivery lifecycle, SAFe Agile, Scaled Agile in softwaredevelopment. Strong sense of curiosity about people and new technologies.
  • Practical experience with any relational database (sql, mssql etc).
  • Preferred skills like Change Support, Documentation Production, Eco-design of Digital Services, ExportControl Basics (USA and EU), Service Delivery, Service Level Management, Solution PerformanceManagement, User Support, User management.
  • Ability to do CQC (Code quality checks). Practical experience with any relational database (preferredsql, mssql etc) is an added advantage.
  • 2 years of experience in web application, API development in any language is desirable (preferred.
NET, Java, Appscript or Python).
  • Ability to learn and master Airbus specific applications.

Responsibilities:


As a Functional Analyst (Cabin Custo), you will be a key partner to deliver and operate end-to-end solutionsagainst business requirements.1.

His/her primary functions are incident / problem management, Major issues resolution, functionalsupport & continuous Service Improvements. End-to-end responsibility to assure operationalavailability for end users.2.

Ensuring day-to-day support for incidents and requests raised by the user community and an ongoingevent and alert management related to Application usage, availability and performance inside adefined support environment.3.

Perform incident categorisation/classification & find out critical issues/most popular incidents /doroot cause analysis and address it to the right stakeholder.4.

Define key use cases and write/update test scripts for test campaigns on the Cabin Custo applications.5.

Performing End to End functional testing on multiple Cabin Custo & PLM applications andidentifying/analyzing the errors, propose improvement process/ work-around methods for anoptimized solution on the application6.

Monitors and tracks system performance against negotiated service-level agreements (SLAs).7. Communicating improvement, updates and obsolescence management of products to the IT ProductManager.8. Identify and document and communicate known defects, available workarounds, and upcomingreleases expected to resolve issues based on trend analysis9. Performing/ improving the ITIL based support processes that include incident, problem, change,configuration, and event management.10. Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes eventsthat might negatively/positively affect the programme / process/ function objectives and he/shecategorizes them. He/she takes corrective and preventive actions accordingly.11. Ensuring services are delivered in accordance with agreed customer requirements and that theycontinue to meet or exceed expectations.12.

Supervises system backup processing and leads disaster recovery tests Identifies and implementstechnologies and processes that improve the reliability, efficiency and availability of the systemsenvironment.13.

Depending on the needs of the company and the use of automated scheduling and remote monitoringshould be taken care with the help of the team.14.

Depending on the need he/She should be able to debug the package and perform CQC (Code QualityChecks), highlight the risk to the application owner and should be able to understand the ArchitectureDossier Documentation (ARD).15.

Individual & proactive Way of Working.

Collaborating with internal and external stakeholders,adaptation and learning of the business processes speak of the customer especially around functionaldesign applications.


Success Metrics:
Success will be measured in a variety of areas, including but not limited to1. Consistently ensure the on-time delivery and quality (first-time-right) by solving problems, incidentsand requests2. Bring innovative cost effective solutions.3. Achieve customer satisfaction4. Work Independently.


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.


Company:
Airbus India Private Limited

Employment Type:
Permanent

Experience Level:
Professional

Job Family:
Digital

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