Devops/Customer Experience Engineer
2 weeks ago
We are seeking a highly skilled engineer to join our Customer Experience team. Your main task will be to simplify intricate technical concepts in a clear and concise manner.
You will be the face of Harness' product portfolio, delving deep into technical issues to swiftly resolve customer concerns. Offering valuable insights, you will suggest enhancements that can be implemented by our product and development squads.
About the role
- Provide top-notch support to our users by handling Tier 1-3 product issues independently, reducing the need for developer intervention.
- Manage the incident resolution process for critical customer problems efficiently, adhering to SLAs.
- Assist users with onboarding, third-party integrations, license management, and feature inquiries.
- Collaborate with Product and Engineering teams to continually refine and optimize the platform's user experience.
- Work closely with account managers (CSM) to facilitate customer onboarding and ongoing support.
- Serve as a technical expert in our modules, offering guidance and best practices.
- Contribute to building and updating our internal and external knowledge repository.
- Advocate for customer needs and concerns across different departments.
About you
- Minimum of 2 years of experience in developer, devops engineer, or SRE roles.
- Proficient in Linux with a good understanding of scripting languages such as Bash, Shell, JSON, and YAML.
- Deep familiarity with at least one cloud native platform.
- Capable of troubleshooting networking issues that might impede communication between system components.
- Exceptional customer interaction skills, comfortable with onsite and remote customer engagements.
- Practical experience with Kubernetes and its ecosystem.
- Knowledge of monitoring tools like APM and Log Analyzers such as Splunk.
- Familiarity with CRM systems including Zendesk, Jira, and Confluence.
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Devops/Customer Experience Engineer
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Devops/Customer Experience Engineer
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Bengaluru, Karnataka, India Harness Full timePosition SummaryWe're looking for a highly technical engineer for our Customer Experience organisation who can elegantly simplify complex technical topics. You will represent Harness' suite of products and execute deep troubleshooting to drive resolution to customer issues as quickly as possible. Provide insightful suggestions for improvements and...
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