Senior QA Associate-MSC

1 week ago

Gurgaon, Haryana, India Moody's Full time
At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities.

We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply You still may be a great fit for this role or other open roles.


We are seeking candidates who model our values:

invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

As a Senior QA Associate, you will work in a dedicated team supporting a global Quality Assurance (QA) framework.

In this role you will be required to understand an operational process, identify inconsistencies based on understanding MIS policies and procedures, liaise with global stakeholders to investigate and remediate inconsistencies, provide a high level of service and track and report on activity.


Responsibilities Include:

  • Source required documents to perform a QA review including outreach to internal customers if needed.
  • Perform reviews with a consistent, high level of accuracy based on a defined process and applying a solid understanding of regulatory/ compliance requirements; ; Maintain capture rate of 99.5% or greater in identifying documentation inconsistencies.
  • Record observations in a comprehensive manner to facilitate hand offs and follow ups.
  • Proactively liaise with Credit Rating Analysts and partner groups to investigate inconsistencies, discuss MIS policies, procedures and guidelines, and remediate inconsistencies prior to set deadlines.
  • Develop subject matter expertise to facilitate educated decision-making and discussions when faced with an exceptional scenario not covered by the process steps
  • Collaborate with local and regional team members to solve problems, build consensus on and make recommendations for a path forward when faced with an obstacle or new scenario.
  • Actively liaise with team leaders, managers and regional business partners to discuss and resolve open questions and brainstorm ideas/opportunities to improve and strengthen the operating environment
  • Build knowledge and understanding of the tactical tools and broader operating environment including the MIS Credit Rating Process and related Policies, Procedures and Guidelines
  • Provide a high level of service to internal and external customers and business partners, and be a helpful and responsive resource to the immediate team and managers
  • Monitor shared mailbox and respond proactively or route appropriately to close out open items
  • Serve as process SME to address reviewer queries; strive to triage and resolve queries or escalate persistent items up to Team Leader/ Manager level.
  • Identify and proactively research issues, exceptions, and data discrepancies; escalate as needed and follow up to resolve
  • Provide day-to-day mentoring/support to the subordinate team members on the process
  • Support the manager with developing and updating process documentation (e.g. guidelines, FAQ's, manuals). Make recommendations for efficiency opportunities.
  • Track and report on progress for daily, weekly and ad hoc reporting

Qualifications:

  • Postgraduate in any stream with ~4 years of work experience, or graduate with minimum 5 years of work experience, with good academic record
  • Prior experience in Quality Assurance profile and/or relevant internship experience a plus.
  • Certification in Six Sigma is a plus.
  • Able to confidently follow a complex process and rapidly develop subject matter expertise without the need for continual quality checks on work.
  • Excellent attention to detail and ability to complete transactional processes without concentration lapses
  • Highly organized and efficient; able to complete multiple in-progress deliverables and move them forward
  • Strong performer with aim to learn and grow with the organization
  • Strong MS office skills, intermediate to advanced Excel skills and Power Point preferred
  • Strong verbal and written communication skills; ability to confidently put across the view point without getting intimidated by seniority or role of the audience
  • Strong presentation skills; capable of presenting points in concise and structured manner
  • Willing to take ownership and pride in the process and the team's deliverables, and motivated to provide a high level of service
  • Resourceful and proactive, continually seeking ways to make improvements in the process/team/work environment
  • Strong interpersonal skills; ability to work well within a team atmosphere as a supportive, helpful team member
  • Capable of managing and prioritizing high workload volumes
Moody's is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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