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Network Operations Center Engineer
1 week ago
We are seeking a highly skilled and proactive NOC Engineer to join our team. As the first line of defense and Tier 1 support, you will play a critical role in ensuring the uninterrupted operation of our services across various environments, with a primary focus on AWS cloud :
- Monitoring and Alert Management :
- Constant monitoring of production, staging, and other environments for any alerts or anomalies
- Respond promptly to alerts, assess the severity, and take appropriate actions to ensure service continuity.
- Incident Triage and Resolution :
- Act as the first point of contact for all incidents related to service continuity.
- Quickly assess and triage incidents, escalating to appropriate teams if necessary, and drive them to resolution within defined SLAs.
- Proactive Issue Identification :
- Proactively identify potential issues or areas of concern within the AWS cloud environment that could impact service continuity.
- Work closely with the engineering and operations teams to address these issues before they escalate.
- Documentation and Knowledge Sharing :
- Maintain comprehensive documentation of incidents, resolutions, and best practices.
- Share knowledge and insights with the broader team to improve incident response and prevention processes.
- Collaboration and Communication :
- Collaborate effectively with cross-functional teams, including engineering, operations, and security to address service continuity challenges.
- Ensure clear and timely communication with stakeholders regarding incident status and resolution.
- Continuous Improvement :
- Continuously seek opportunities to improve processes, tools, and monitoring capabilities to enhance service continuity in the AWS cloud environment.
- Actively participate in post-incident reviews to identify lessons learned and implement preventive measures.
- Emergency Response :
- Be available for on-call rotations and respond to emergency situations outside of regular business hours when necessary to ensure the stability and availability of our services.
- 4+ years of experience in any NOC / Service continuity team.
- Strong understanding of cloud computing principles and AWS services.
- Excellent problem-solving and troubleshooting skills with the ability to remain calm under pressure.
- Familiarity with networking troubleshooting, diagnostic tools, and utilities.
- Experience with incident management processes and tools.
- Experience in monitoring and alerting tools such as CloudWatch, Datadog, or similar.
- Effective communication skills with the ability to convey technical information to both technical and non-technical stakeholders.
- Proven experience in a similar role, preferably in a cloud-based environment with a focus on AWS.
- AWS certifications (e. g., AWS Certified Solutions Architect, AWS Certified SysOps Administrator).
- Bachelor's degree in computer science, engineering, or related field.
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