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Tele Counselor

3 months ago

Bengaluru, Karnataka, India Britfort Academy Full time

Part-Time Tele Counsellor

Location:
Bangalore

Company:
Britfort Academy

Job Type:
Part-Time

Salary + Incentive

Job Description:

Responsibilities:

- _
Outbound Calls_:Conduct proactive outbound calls to potential customers.

Engage with individuals to introduce Britfort Academy's courses and services.
- _
Promotion of Courses:_Effectively communicate the features and benefits of our educational programs.

Tailor discussions to the specific needs and interests of potential customers.
- _
Admission Counselling_:Provide comprehensive admission counselling to prospective students.

Address inquiries and concerns, guiding individuals through the decision-making process.
- _
Sales Encouragement:_Actively encourage sales and assist in the walk-in admission process.

Collaborate with the sales team to meet and exceed established targets.
- _
Record Maintenance:_Maintain accurate and up-to-date customer records in the CRM system.

Track and report on key performance indicators related to tele counselling.
- _
Customer Service_:Ensure a high level of customer satisfaction through professional and courteous interactions.

Handle customer feedback and provide timely resolutions to issues.
- _
Salary and Incentive:_Receive a competitive salary along with performance-based incentives.

Requirements:

  • Excellent verbal communication and interpersonal skills.
  • Previous experience in tele counselling, sales, or customer service is an advantage.
  • Knowledge of educational programs and services is a plus.
  • Ability to work independently and collaboratively within a team.
  • Strong organisational and timemanagement skills.
  • Proficiency in using CRM systems and Microsoft Office Suite.

Job Types:
Part-time, Permanent

Salary:
₹8, ₹10,000.00 per month

Expected hours:
No less than 28 per week

Schedule:

  • Day shift
  • Evening shift

Supplemental pay types:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (required)

Language:

  • English (required)
  • Kannada (required)
  • Hindi (required)

Ability to Commute:

  • Bengaluru, Karnataka (required)

Ability to Relocate:

  • Bengaluru, Karnataka: Relocate before starting work (required)
Application Deadline: 20/11/2023

Expected Start Date: 20/11/2023