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Manager - US Accounting - Global FPO

3 months ago

Gurgaon, Haryana, India iTaap Full time

Client Deliverables & CRM:

  • Day To Day operational work and coordination with senior
  • Operations Staff for Client Delivery Status
  • To Track Client Email and other alternatives (like Dropbox, FTP Folder etc) for new work orders
  • To prioritize the new work order/client for processing
  • To update clients and internal management on daily work status
  • To review work order/project prior to the final output email
  • To respond to client on their queries/email

Internal process improvement:

  • Update Revised Internal Review Checklist
  • Quarterly Review and Revise Internal Review Work Checklist Time to Time

New Clients/Projects Planning and execution:

  • To Follow up with Client for initial setup and transition.
  • Introduce our services and understand the Client work process.
  • To Transit New Client/Project to operations staff.
  • To Followup with existing client for new project/work orders.

Areas of Expertise:

  • Client Quality Deliverables
  • Client Satisfaction
  • Internal process revision & Improvement
  • New Clients/Projects Planning and Execution
  • Recruitments & Training
  • Client Billing or Invoicing
  • Management Reporting
)