Professional, Disputes and Fraud Analysis

1 week ago


Pune, Maharashtra, India Fiserv, Inc. Full time
Acts as the primary Chargeback contact and provides support of Fiserv clients' card portfolio chargeback programs (debit, credit, prepaid)

  • Effectively communicates appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen Fiserv product penetration.
  • Performs analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department's Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.
  • Maintains strong working knowledge of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations.
  • Resolve moderately complex issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach.
  • Respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input.


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