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ServiceNow Architect
7 days ago
Position Title :
ServiceNow Architect.
Overview :
We are seeking a skilled ServiceNow architect to join our team and lead the design and implementation of ServiceNow solutions for our organization.
Responsibilities :
- Solution Design : Lead the design of ServiceNow solutions to meet business requirements, ensuring scalability, reliability, and performance.
- Platform Configuration : Configure ServiceNow platform components, including modules, applications, UI policies, business rules, workflows, and integrations.
- Custom Development : Develop custom applications, scripts, and integrations on the ServiceNow platform using JavaScript, Glide, and other relevant technologies.
- Integration : Integrate ServiceNow with other enterprise systems and applications, ensuring data consistency and seamless flow of information.
- Technical Leadership : Provide technical leadership and guidance to development teams, ensuring best practices and adherence to architectural standards.
- Documentation : Create and maintain technical documentation, including solution designs, configuration guides, and integration specifications.
Quality Assurance :
Perform thorough testing of ServiceNow solutions to ensure functionality, performance, and security.
Troubleshooting :
Investigate and resolve technical issues and incidents related to the ServiceNow platform, working closely with support teams and vendors.
Continuous Improvement :
Stay abreast of ServiceNow platform updates, new features, and best practices, and recommend enhancements to existing solutions.
Stakeholder Collaboration :
Collaborate with stakeholders across the organization to gather requirements, prioritize initiatives, and communicate project status and milestones.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or related field.
- ServiceNow certification(s) such as Certified Implementation Specialist (CIS), Certified Application Developer (CAD), or Certified System Administrator (CSA).
- Minimum of X years of experience in ServiceNow platform architecture, design, and development.
- Proficiency in JavaScript, XML, HTML, CSS, and other web technologies.
- Strong understanding of IT service management (ITSM) processes and best practices.
- Experience with ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), and/or IT Business Management (ITBM) modules.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and nontechnical stakeholders.
- Strong problemsolving and troubleshooting skills, with a keen attention to detail.
- Ability to work independently and as part of a team in a fastpaced, dynamic environment.
Qualifications :
- Experience with ServiceNow scripting languages such as Glide, Jelly, and AngularJS.
- Knowledge of ServiceNow Performance Analytics and ServiceNow Service Portal.
- Familiarity with ITIL (Information Technology Infrastructure Library) framework and processes.
- Experience with Agile software development methodologies.
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