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Lead – Retail
2 weeks ago
JOB PURPOSE
To manage & support Mumbai IT Operations conforming to Corporate IT Policies & Procedures, Vendor Management, corporate IT security, Compliance & governance defined to satisfy the business needs.
To manage & support Mumbai IT Operations conforming to Corporate IT Policies & Procedures, Vendor Management, corporate IT security, Compliance & governance defined to satisfy the business needs.
ORGANISATION CHART
AccountabilitiesKey Performance IndicatorsManagement of Mumbai office Network/Servers/Printers/Desktops/Laptops and Guest House IT facilities:Management of Local LAN & Wireless Access PointsLocal Proxy server managementEnd User TroubleshootingEnsuring desktop/laptop in compliance with Corporate IT policyManagement of CCTV Camera & ServerManagement of
Local Data Server
Timely completion of troubleshooting and managementVideo/
Audio Conference Management:
Troubleshooting & Management of Mumbai 4 Nos. conference room equipments (Audio/Video) to give maximum error free uptime.
Timely scheduling/TroubleshootingVendor Management:
Negotiation and Finalisation of Annual Maintenance ContractsTracking Vendor SLAInteracting with Vendors for New & updated technologies
Timely implementation
EPABX/IP Phones Management:
IP Phone configuration and InstallationAMC Vendor Maintenance trackingTroubleshooting of extensions & VOIPsNegotiating for Call Billing Software for the Group which will enable us to track the VOIP penetration and usage of phone lines
Call Log ManagementKEY ACCOUNTABILITIES
Kronos Online Attendance System Management:
Maintenance & troubleshooting of Kronos Terminal installed in Mumbai Office & ensure Mumbai employees attendance data update in Centralised server at Bangalore.
Configuration & Issuance of Access Cards for the new employeesDisabling of Access cards for outgoing employeesMaintenance of Substaff online attendance system for Mumbai OfficeTimely implementation & TroubleshootingBMC Remedy(IT Service Management Tool) Management:
Manage BMC Remedy Support person & Help him in Troubleshooting and customization of the toolSLA configuration/re-configuration of the tool as per Corporate IT requirementsTimely implementation & Troubleshooting
Special Projects/Initiatives:
ITIL Process Implementation & Documents for ISO 20000 Certification
Supported Corporate IT in driving implementation of Policies & Procedures as per ITIL Standards, process improvements, ISO 20000 certification
Mumbai Office Expansion
Project will kick-off
in August '13Installation of
LAN/Wifi & connectivity to existing office as per CCM's requirementsIntegration of server room as per requirementIntegration of Conference rooms/Meeting Rooms
Timely implementation & Scheduling
EXTERNAL INTERACTIONS
- Interact with all Annual Maintenance Contract Vendors on a regular basis to track their SLA(Service Level Agreement) and maintenance window.
- Interact with vendors for new technologies coming up
- INTERNAL INTERACTIONS
- Ensure Cost within the AOPOTHER DIMENSIONS
- Handling Outsourced local IT Helpdesk & BMC Helpdesk at Bangalore (Total 2 Nos)
- Vendors (10 Nos)EDUCATION QUALIFICATIONS
- Degree or equivalent in an IT or similar discipline from an institute recognized by UGC / AICTE preferably a Degree in Information Technology.
RELEVANT EXPERIENCE
- 08-10 years of work experience in IT preferably in Infrastructure or a related domain. Demonstrable experience in process understanding and process improvement.
- Must have strong Communication skills as this position will have direct interaction with senior management
- Vendor management & Management of IT Outsourcing Services for an organization a definite advantageCOMPETENCIES
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