information security consultant ii

1 week ago

Bengaluru, Karnataka, India Lumen Technologies Full time

Lumen is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, Lumen strives to be the world's best networking company by solving customers' increased demand for reliable and secure connections. The company also serves as its customer's trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Experience: 4 plus years

City/Work Location: Bangalore

Skills: Firewall, BGP Routing, Fortinet, Palo Alto

Position Overview:

The Sr Information Security Engineer position operates in a support role implementing security, technology and innovation in the Global Security Operations Center. The centers operate 24x7x365. The Global SOC is a pivotal function in the Global Security organization responsible for operation, maintenance, and monitoring of the Managed Security portfolio. It facilitates the ingress, implementation and egress of advanced client trouble / change requests for managed premise, cloud, next generation firewall, managed DDoS, Threat Intelligence and Secure Log Management products.

Principal GSOC Duties and Responsibilities (Essential Functions):

  • Perform complex changes within the managed security environment
  • Manage and resolve customer fault, service outage and impairment events
  • Investigation and resolution of impairment scenarios on Managed Security products.
  • Research and implement customer generated change requests for Managed Security products
  • Generate incident cases and escalate to superordinate teams in accordance with time and severity-based SLA's
  • Present as technical expert delivering solutions to clients, internal business and third-party vendors.
  • Directly support, train and mentor tier I and II colleagues
  • Possess exceptional customer service skills
  • Multi-task during events
  • Communicate effectively with managers, customers and vendors
  • Maintain solid working relationships, including collaborative technical activities with peers
  • Strong written and verbal communication skills
  • Analytical and problem-solving skills
  • Attention to detail with good organizational capabilities
  • Prioritize with good time management skills

Qualifications & Skills:

Required (education / experience / skills / competencies) Requires Bachelor's degree in related operational or technology field plus 10 years relevant experience or equivalent combination of education and experience.

Preferred

  • 5-7 years in a Security Operations environment as an Info Security Engineer I or II
  • Certifications In specific security technologies such as Fortinet, Palo Alto, Cisco or Checkpoint.
  • Demonstrated understanding of Firewall technologies and concepts
  • Demonstrated proficiency in routing and networking skills, including the ability to:
  • Configure BGP
  • Identify route origination based on routing tables
  • Understand and modify route metrics
  • Know common IP ports and protocols
  • Security industry certifications (examples):

CISSP

CRISC

CISM

Security+

CCNA

ACIA

CCNA

CEH

ITIL Foundations

  • Expert level knowledge and skills of at least one programming language (python preferred)
  • Demonstrate proper time and resource management skills (phone availability, ticket work, etc.)
  • Able to handle customer calls regarding majority of issues supported by team
  • Work within multiple ticketing platforms and accept/update/close tickets in order received.
  • Regularly observed communication with peers and other functional SOC teams on selected collaboration platforms (Teams, phone, etc.)
  • Demonstrate collaboration/cooperation with other Service Assurance teams outside of the SOC (IP/Ethernet, Transport, etc.)

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