Helpdesk Associate

7 days ago

Bengaluru, Karnataka, India NTT DATA Services Full time

At NTT DATA, we believe in the power of having the right team onboard to make the impossible possible. The dedication, honesty, and dedication of our staff play a crucial role in our company's expansion, market impact, and our ability to keep our clients ahead of the game. By recruiting top talent and supporting their professional and personal growth, we pave the way for a prosperous future for both NTT DATA and our employees.

We are currently looking for a Helpdesk Associate to join our team in Bangalore.

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must hold a degree
  • Strong communication skills with over 6 months of experience in international client communication
  • Proficient in comprehension and writing
  • Ability to handle customers effectively
  • Willingness to work flexible shifts around the clock with 24x7 support
  • Availability to work from the office all weekdays
  • Capability to work in a Secure Office Designated Center without a mobile phone

Job description:

  • Offering level 1 technical support in tasks related to recognizing, prioritizing, and solving reported issues via Phone, Email & Chat
  • Generally, at the associate level, you will play a supporting role by bridging the gap between clients and different departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications, etc.

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