Senior Associate I

1 week ago

Bengaluru, Karnataka, India Novo Nordisk AS Full time

Department – Finance GBS

Are you experienced in purchasing system administration and support? Do you have a strong business acumen and excellent communication skills? We are looking for a Senior Associate I to join our Procurement GBS team in Bangalore. If you are ready for a new challenge and want to be part of a global organization, read on and apply today for a life-changing career.

About the department

Procurement GBS is the offshoring unit of Global Procurement and is part of Finance GBS Bangalore. The Digital Procurement team in Source2Contract GBS is overall responsible for managing end user support for our Global Procurement and provide superior service to our stakeholders consistently and add value to the processes in terms of Coupa Support such as sourcing, purchasing, contracting, supplier modules and other BI activities.

The position

As a Senior Associate I in our Procurement GBS team, you will have the following responsibilities:

Key responsibilities cover managing the Coupa related queries in CRM, review & approval of system accesses, managing user access in project management tool, supporting/guiding the end-users on relevant access, purchasing workflow, supplier onboarding/change requests & purchasing policies. You will have frequent interactions with both internal and external stakeholders globally, and the role requires excellent communication skills. You will proactively manage the daily operations tasks with speed & agility while having a quality-oriented mindset. Your tasks will also include effective collaboration with L2 project team & IT system support & vendor management team.

You are expected to have a good flair for systems, strong business understanding, customer centric mindset, and most of all a natural curiosity in wanting to understand, learn and improve how we support our global stakeholders in the best possible way. You will be responsible to adhere to the purchasing guidelines and processes and being proactive in communicating/highlighting any deviations or non-conformance.

Responsible for Coupa system administration and end user support (Purchasing L1 & L2) and meet all the defined operational KPI's and individual target defined at process level and individual level. Handling complex queries related to purchasing module. Managing end-user queries on system functionalities (Coupa), process workflow, access review & approvals, purchasing policies & compliance. User account maintenance in project management tool, ensure high customer satisfaction through First Time Right (FTR) resolution with high quality deliverables and facilitate supplier on-boarding/change request in Coupa. Closely collaborate with LoB, project team & IT support & suppliers on a regular basis and drive continuous improvement and challenge status quo. Report on major incidents to Business Process Owners and impact to business users and solve procurement data issues related to PO issuance problems.

Qualifications

To be successful in this role, you should have the following qualifications:

Bachelor's/master's degree from a reputed university, preferably in business administration/supply chain/IT. 4-6 years of experience in purchasing system administration and support, or equivalent experience in customer tech support, preferably in procurement/supply chain products/services. Strong business acumen and good understanding of the purchase to pay (P2P) value chain. Ability to work and communicate effectively. Solve transactional issues related to data quality (i.e. cancel PO, recycle PO, perform GR, etc.). Assist technical support function in solving complex issues that may have combined root cause. You should possess strong inter-personal skills including excellent communication skills (oral and written English), stakeholder management, basic MS office knowledge, collaborative working, flexible to support under different time zones.

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