Education Loan Counsellor

1 week ago


Noida, Uttar Pradesh, India White Force Full time
  • Receive and enter borrower account data from client schools
  • Verify the accuracy of data with loan servicers and Department of Education resources
  • Place outbound calls, send letters, and emails to contact delinquent borrowers and advise them of their repayment responsibility and options
  • Receive phone calls from students, answering their questions regarding their loans and repayment options
  • Counsel borrowers regarding the requirements for deferment, forbearance, rehabilitation, and consolidation options
  • Obtain completed deferment and forbearance forms from borrowers and submit them to appropriate servicers
  • Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements
  • Act as liaison between student borrower and loan servicer to obtain verbal forbearances and to update borrower information
  • Skip-trace borrowers and update the student database with new demographics
  • Send monthly reports of performed activities and calculated default rates to client schools
  • Cooperate with quality assurance in all review and process refinement activities
  • Complete other duties, as assigned


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