Application support specialist L3

1 week ago


Delhi, Delhi, India Schenker India PVT LTD. Full time

Requirement:

· Minimum IT College Degree or equivalent experience with at least 6 years project/service manage and delivery experience and 3 years team management experiences as minimal.

· Committed to quality, be flexible during times of change and can conform to shifting priorities, demands and timelines promptly and efficiently.

· Quick learner with the ability to understand, and deal with complexity.

· Innovative and customer service oriented, enabling and championing a service culture with the ability to exercise sound judgment to ensure a successful business outcome.

· Strong interpersonal skills and ability to build a cohesive team, working towards a common global goal, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.

· Must be able to use collaboration tools and work effectively with remote colleagues in a global team.

· The ability to manage change and support others through it.

· Strong leadership skills.

· Target and results oriented.

· Experience in managing IT teams (preferably Application Management), with good Service Level Management, as well as Incident and Problem Management skills.

· Good written and verbal communication skills

· Strong knowledge and professional experience in integration domain

· Familiarity with ITIL and COBIT methodologies, service call management tools like Service Now, Remedy etc. (ITIL Expert certificate is a plus)

· ITIL Expert, COBIT, and PMP certified tester is a plus

· Knowledge of logistics with Air/Ocean, LAND, Contract Logistic is a plus.



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