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IT Monitoring Tl- Level 1
2 weeks ago
Job Description:
About The Company:
ARA's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology know how, domain, and process expertise.
The accolades it has been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers.
They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.
The Role:
IT CoE ECO Monitoring TL - L1
Key Responsibilities:
- Maintain the Monitoring/Management tools to ensure effective monitoring capability.
- Ensure team responds to alerts from Network Management Tools (NMS) as defined
- Use Network Management Tools (NMS) like MRTG, NetFlow, SolarWinds, Cisco Prime Infrastructure, Cisco Identity Service Engine (ISE) and other tools to troubleshoot and generate reports.
- Provide effective communication and coordination to all stakeholders on activities/issues.
- Ensure that team performs all activities within defined quality parameters
- Perform level 1 troubleshooting for all incidents that come to the L1 queue
- Escalate issues/incidents to proper L2 teams/queues
- Maintain device inventory up to date.
- Perform required and defined documentation
Skills Required:
- Minimum of 2 years relevant experience in LAN/WAN/Wi-Fi support.
- Must have at least 1year experience in Remote Mgmt. in a Global Platform
- Must have at least 1year experience in Managing a team
- Knowledge of Network Management Tools (NMS) such as, SolarWinds, Cisco Prime Infrastructure, NetFlow, MRTG.
- Knowledge of call logging system BMC Remedy.
- Exposure to configuration and Troubleshooting of Cisco Routers and Switches,
- Exposure to WAN Technologies like Frame-Relay, EIGRP, OSPF, BGP, MPLS
- Exposure to LAN technologies like, VLAN, VTP, HSRP, STP
- Exposure to Wireless technologies
- Exposure to Palo Alto Firewall
- Knowledge of ticket system (BMC Remedy, ITSM)
- Knowledge of Management tool SolarWinds NPM Operations and Administration
Expected Qualities
- Be "curious" and constantly willing to learn new stuff to be in accord with constantly evolving IT needs
- Good communication skills.
- Good knowledge of spoken and written English. Neutral English Accent
- Guardian of IT established rules and intend to provide accurate, uniform and highquality information to the endusers
- Proactive, stress
- Multitasking, "curious" and constantly willing to learn new stuff to be in accord with constantly evolving IT needs.
Qualifications & Experience & Certifications
- Should have a graduate degree in Electronics/ Computer Science/ Electrical
- Trained in ITIL (v3) best practices
- Certifications: CCNA or CCNP (mandatory)
- 36 Years
Required Skills:
LAN, WAN, Network Management, NetFlow, Cisco Prime Infrastructure, Troubleshooting, WAN Technologies, LAN Technologies, VLAN, Wireless Technologies, ITIL, CCNA, CCNP
Educational Qualification
Should have a graduate degree in Electronics/ Computer Science/ Electrical
Jan 23, 2023
Pay Rate
INR Per Annum
- 6 Years Exp.
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