Assistant Manager Quality

1 week ago


Hyderabad, Telangana, India Teleperformance Full time

Job Description:

  • This is a full time on site role for an Assistant Manager-Quality at Teleperformance in Hyderabad.
The Assistant Manager-Quality will be responsible for overseeing and ensuring the quality of operations and processes within the organization. This includes conducting quality audits, providing feedback and coaching to team members, analyzing data to identify areas for improvement, and implementing quality initiatives.
Qualifications
Strong knowledge of quality management principles and practices
Experience in conducting quality audits and analysing data
Excellent communication and interpersonal skills
Ability to provide feedback and coaching to team members.
Strong attention to detail and problem-solving skills
Ability to work in a fast-paced and dynamic environment.
Experience in the customer service industry
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