Aim-sbs-c10-tts Apac

1 week ago

Bengaluru, Karnataka, India Citi Full time

TTS Analytics C10

What do we do?

  • The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, crosssell, revenue growth & improvements in client experience.
  • The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs gotomarket strategies for a huge variety of business problems.

ROLE DESCRIPTION

  • The role will be Spec Analytics Analyst 2 (C10) in the TTS Analytics team
  • The role will report to the AVP leading the team
  • The role will involve working on multiple analyses through the year on business problems across the client life cycle acquisition, engagement, client experience and retention for the TTS business
  • This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders

QUALIFICATIONS

Experience:

  • Must have:
  • Identifying and resolving business problems (around sales/marketing strategy optimization, pricing optimization, client experience, crosssell and retention) preferably in the financial services industry
  • Leveraging and developing analytical tools and methods to identify patterns, trends and outliers in data
  • Working with data from different sources, with different complexities, both structured and unstructured
  • Utilizing text data to derive business value by leveraging different NLP techniques
  • Good to have:
  • Experience working with data from different sources and of different complexity

Skills:

Analytical Skills:

  • Proficient in formulating analytical methodology, identifying trends and patterns with data
  • Has the ability to work handson to retrieve and manipulate data from big data environments

Tools and Platforms:

  • Proficient in Python/R, PySpark and related tools
  • Experience in Hive
  • Proficient in MS Excel, PowerPoint
  • Good to have:
  • Experience with PySpark
  • Experience with Tableau

Soft Skills:

  • Strong analytical and problemsolving skills
  • Excellent communication and interpersonal skills
  • Be organized, detail oriented, and adaptive to matrix work environment
-
Job Family Group:

Decision Management

-
Job Family:

Specialized Analytics (Data Science/Computational Statistics)

-
Time Type:

Full time

  • Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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