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Sre Voice Ps Gurgaon
1 week ago
Job Summary
- Experience:
- 5 Years
Location:
Gurgaon
- Designation:
Degree:
BA, BBA, BBA/BMS, BBI, BCA, BCom, BCS, BDES, BE-Comp/IT, BEd, BE-Other, BFA, BFM, BIS, BIT, BMS, BSc-Comp/IT, BSc-Other, BTech-Comp/IT, BTech-Other
- Educational Level:
Industrial Type:
IT-Hardware & Networking
Functional Area:
IT Software - Network Administration / Security
Key Skills:
Cisco Unified Collaboration ( CUCM, Unity, VG/CUBE) and Cisco Unified Contact Center Enterprise (UCCE).
Job Post Date:
Thursday, April 11, 2024
Company Description
- Our Client is a leading FTSE Company with a profitable turnover of more than 20 billion pounds. They are the world's most established communications company, employing around 100,000 people in 170 countries around the world.
- Their principal activities include:
- Local, national and international telecommunications services
- Broadband and internet products and services
- Converged fixed/mobile products and services
They are known globally as a major technology player - pioneering the digital advances that are shaping and driving the information age,helping people create, collaborate and communicate better than ever before.
- Specialties: Telephony, Networking, Cloud Services, Unified Communications
- Technical Skills/Experience:
- Cisco Call Manager : add/remove phones, configure user account, translation pattern, route pattern, IPMA, CTI ports, CTI route point etc.
- Cisco voice Gateways : configuring new gateway, add/modify/remove translation rule, dialpeers, SRST configuration etc.
- Signaling Protocols MGCP, H323, Skinny,
SIP :
Basic to intermediate knowledge of protocols, one should know commands to be used while troubleshooting
Minimum 2+ years Cisco UCCE software [ICM, CVP], including scripting, configuration and call routing.
- New Agent & Supervisor addition in ICM, CUIC, VIM.
- Create, Implement, and Support ICM and CVP call routing scripts and required
- Configuring agents via bulk file.
- Understanding of Call Recording, Call Routing, Agent Profiling, Precision queuing, Voice Response Concepts and Configurations
- Understanding of Cisco UCCE call flow.
- Sound understanding of end to end VOIP Telephony Architecture
- Support operational tasks related to contact centre agent environment
- Experience with a disciplined development methodology and release management process
- Demonstrate sharp, analytical, problem solving, and decisionmaking skills.
- Should be ready to work in 24/7 business support environment
- Demonstrate selfmotivation and the ability to grasp concepts quickly.
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