Senior Escalation Engineer

1 week ago

Bengaluru, Karnataka, India Cloud Software Group Full time

Cloud Software Group brings together the strengths of both Citrix and TIBCO, establishing itself as a top cloud software provider worldwide, catering to a vast user base. Joining Cloud Software Group means making a real impact on people's lives who rely on our cloud solutions to work effectively, no matter where they are. We highly value diverse experiences, different perspectives, and the willingness to take bold risks within our team. Our culture encourages learning, innovation, and shaping the future of work. We are on the verge of a significant period of evolution and growth, and we need your skills and knowledge to make it happen.

About This Team:
You should hold an Engineering degree and possess at least four years of technical support experience in a large corporate setting.Demonstrate strong knowledge of Windows (both client & Server OS) and Linux networking (DNS / DHCP / IP) along with basic networking concepts such as TCP / UDP / SSL.Be adept at troubleshooting and debugging ASP.NET based multi-tenant cloud services, with a proven grasp of Windows.Preferably, hold certifications in Virtualization and/or Cloud, showcasing familiarity with AWS / Azure / ESXi.

If this resonates with you, we are eager to connect with you promptly.

Required Skills:
Hold a Graduate Degree in BE/B.Tech from a recognized university.Minimum of 4 years of IT support experience required.Experience in installing, configuring, and managing: Active Directory, Group Policies, and Windows Server Architecture. Proficiency in networking protocols, security technologies, and topography is essential.Basic knowledge of Databases (SQL preferred) and SAN technologies is a plus.To provide excellent support, a general understanding of scripting (Powershell, etc.) or basic coding skills are needed.Thorough understanding of OS Internals is expected.Preferred Certifications:
Citrix / Microsoft / VMwareComprehensive understanding of Citrix XenApp / XenDesktopSolid knowledge of Virtualization / Cloud technologies (AWS / Azure / ESXi) Pay & Benefits Summary:
Competitive salary and annual bonus.Health Insurance, Life and Accidental Insurance coverage.Tax Saving benefits like NPS (National Pension Scheme) & Voluntary Provident Fund.Free transportation to and from the Office.Complimentary meals and beverages on the office premises.Health and Wellness Programs like 'Live well and earn rewards' & Employee Assistance Program (EAP).Learning & development initiatives, Education Assistance program.Privilege leaves, sick/casual leaves, public holidays & paternal leave.

About Us:

Citrix and TIBCO have recently merged to form Cloud Software Group, a major player in cloud solutions globally, serving millions of users. Joining Cloud Software Group means being part of a team that values diverse experiences, a passion for technology, and the courage to innovate. We empower everyone to learn, imagine, and shape the future of work. This is an exciting time as we stand on the threshold of significant growth and evolution. Your expertise and experience are crucial in this journey. It's the perfect moment to transition your skills to the cloud.

Cloud Software Group is dedicated to Equal Employment Opportunity (EEO) and compliance with all applicable laws against workplace discrimination. All qualified candidates will be considered for employment without regard to various factors. If you require reasonable accommodations due to a disability during the application process, please reach out to us for assistance.

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