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Executive Housekeeper

3 months ago

Jaipur, Rajasthan, India Aman Full time

Aman:


Aman we are on a mission to create the world's ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests' and owners' perspectives and daily lives.

To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.

We live by the 'Aman way of life' - a mindset shared by our guests, home owners and employees which creates a lifelong sense of belonging driven by our values of:

  • Invest in individuality fostering an environment where each person can push boundaries, take risks and challenge norms.
  • Nurture pathfinder spirit exploring experiences, opportunities and locations which transform into new exciting ventures.
  • Act like owners taking charge, leading by example and an immense sense of pride in our work.
  • Celebrate communities ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

Location:

Amanbagh. Jaipur (Rajasthan), India

Overview:
The Executive Housekeeper leads the Housekeeping Operations in the property and all housekeeping related topics.

Furthermore, the Executive Housekeeper should be a highly resourceful team-player, who is comfortable working in a diverse environment, sometimes under pressure and high demands, while remaining flexible, proactive, approachable, and efficient.


Responsibilities:

Financial

  • Prepare the Departmental Annual Operating Budget in advance for approval by the Manager and Financial Controller.
  • Ensure that the Departmental Operating Budget is strictly adhering to and that all costs are strictly controlled.

Operational

  • Constantly review and appraise the procedures within the department to ensure quality of service and product at all times.
  • Monitor the staff skills within the department and plan training program to rectify any service deficiencies.
  • Conduct regular briefings with the department staff ensuring good communications at all times.
  • Ensure that all areas within the department are roster with correct staffing level in accordance with expected business demand.
  • Maintain effective control of guest supplies, minimizing any wastage.
  • Ensure all supervisors are checking quality of cleaning and maintenance per specified schedule.
  • Liaise closely with Chief Engineer to ensure any maintenance requests are handled promptly and completely.
  • Maintain control over stock levels, establish reorder levels and ensure adequate supplies at all times.
  • Complete periodic inspections of guest suite and Public Areas on a daily basis.
  • Ensure plants and floral arrangements are in order and to required
standard of quality.

  • Liaise with Front Office Department with respect to guest arrival, departure, special requests, etc
  • Ensure quality of laundry service provided is in accordance with required standard.
  • Ensure all staff uniforms are maintained and presented in 'as new' condition.
  • Oversee Laundry Transport to ensure it maintains to specified schedule.
  • Ensure guest laundry is recorded, laundered, and returned to room per correct procedure.
  • Establish cleaning schedule for all major works (e.g., polishing of floors, brass work, timbers, etc.).
  • Other duties as directed by Management.

Employee Handling

  • Ensure all employees report for work punctually wearing the correct uniform and name tag at all times.
  • Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training, and development.
  • Ensure that all employees have a complete understanding of and adhere to the resort's Staff Handbook.
  • Interview and subsequent selection of potential employees in liaison with the Human Resources Department.
  • Conduct employee's evaluations and to review their overall performance, discuss existing performance and areas of improvement.
  • Conduct Departmental Orientation Program for new employees to ensure they understand the policies and operations of the resort.
  • Ensure that all staff provides a courteous and professional service at all times.
  • Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice.

Administration

  • Attend meetings and briefing with other Department Heads as determined by the Manager.
  • Ensure that all departmental reports and correspondence are completed punctually and accurately.
  • Review existing and initiate new departmental policies as required.
  • Submit monthly report to the Manager detailing department's activities for the past month and planned activities in the ensuing month.

Qualifications:

  • Graduate in Hotel Management from a premiere institution.
  • Post qualification at least 1012 years of experience in fivestar luxury hotels/resorts.
  • Current assignment must be in the similar role with a fivestar luxury prope