Manager - Vi Store Operations

1 week ago

Dehra Dūn, Uttarakhand, India Vodafone Idea Limited Full time
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Role: Store Manager Job Level/ Designation: Manager Function / Department: Retail Location: Roorkee (Dehradun) Job Purpose:
  • Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
  • Execute marketing promotions, display and store experience schemes
Key Result Areas/ Accountabilities: Sales:
  • Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
  • Ensure and monitor quality of acquisition through the store
  • Revenue -Deliver revenue targets for the store
  • Increase revenue per footfall by aiding customers' purchase decisions
RoI:
  • Achieve profitability (Return on investment) targets for the store
  • Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service:
  • Manage churn and achieve customer satisfaction for walk-in customers
Store Management:
  • Ensure adherence to store processes in terms of documentation and systems
  • Ensure infrastructure / store upkeep
  • Maintain availability of stock at the store while adhering to norms
  • Ensure appropriate placement of pop-ups and product displays at store
Marketing:
  • Execute marketing, branding and promotion activities
  • Ensure fliers/ brand POS are available at store
  • Resolve channel-specific issues within specific timelines
People:
  • Resolve store-specific issues within specific timelines
  • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
  • Identify gaps in performance of immediate team and ensure training to bridge the same
HSW Compliance:
  • Ensure that the HSW norms are adhered to
Core Competencies, Knowledge, Experience: Critical Success Factors:
  • Continuous Learning & Empowering Talent
  • Building Team Commitment
  • Leads Decision Making & Delivering Results
Threshold Functional Competencies:
  • Products, Services and Technology Knowledge - Consumer
Differentiating Functional Competencies:
  • Sales Planning and Forecasting
  • Solving Problems
Experience:
  • 2 – 5 years
  • Experience of retail store and customer relationship management
  • Revenue Target achievement and cost management
Must have technical / professional qualifications:
  • Essential : Graduation
  • Desired : Full – time post - graduation in business management/MBA

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