Team Member-product

2 weeks ago


Chennai, Tamil Nadu, India Tata Communications Full time

Roles & Responsibilities

  • Responsible for all aspects of project/program management associated with the implementation of assigned external customerfacing projects/programs and internal noncustomer facing projects/programs
  • Responsible for Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control
  • Manage the integration of vendor/partner tasks, track, and review vendor/partner deliverables
  • Provide technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects
  • Primary points of contact in onsite between Customer, Field partner and offshore project team and lead crossfunctional delivery teams to achieve deliverables and business benefits
  • Tracking the progress against the baseline plan and, when a problem can impact the commitments made with a customer, reporting alerts to the project organization and escalates all issues to management chain
  • Responsible for change request, planned events and manage changes and adhere to the change management system defined for the projects
  • Responsible for ensuring project requirement documentation, coordinates with respective stakeholder if process documentation is needed for specified project, creates and manages detailed project plan
  • Monitor and control the performance and quality of the project to meet the deliverables, Hold regular progress & stakeholder meetings, stage review meetings and closure meetings
  • Accountable for a successful end to end delivery of the project

Knowledge/skills

  • Project Planning & Management
  • Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and Cost targets (managing triple constraint), to deliver results that meet/exceed customer expectations


Communication
  • Able to provide clear verbal/nonverbal communications based on project work instructions, customer updates, status report dashboards, negotiations, and issue management.


Customer Relationship management
  • Able to understand customer requirements; Builds partnership relations with support groups and customer while instilling confidence within the customer.
  • Skilled in Telecommunication and networking technologies. Technical data product knowledge in managed router service, IP MPLS, SDH, IPVPN, MSP and DWDM/OTN technologies
  • Experience in telecom projects, migration activities
  • Working independently with mínimal supervision in a nonstructured environment
  • Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status.
  • Project management principles
  • Global business customer interface experience
  • Strong organizational skills
  • Multitasking, Action oriented, decision making
  • Ability to handle large volume of work items to ensure nothing is overlooked
  • Skill and proficiency in handling multiple projects
  • Flexible, analytical, stress resistant and work under pressure

Job Segment:
CRM, Relationship Manager, Project Manager, Network, Telecom, Technology, Customer Service
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