Customer Project Manager

1 week ago


Bengaluru, Karnataka, India Cisco Full time
What You'll Do
  • Manage customer-facing projects efficiently to meet Cisco's customers' goals.
  • Create project schedules, handle project finances, and manage resources.
  • Present proposals and agreements, lead project staff, and ensure project success.
  • Guide customers in network project management and oversee internal projects at Cisco.
  • Mentor junior project managers and contribute to project management process development.
  • Lead project teams across various business and technology areas.
Decision Making / Impact
  • Collaborate with internal and external stakeholders to drive results for customers and Cisco.
  • Enhance quality and efficiency of project delivery processes.
  • Advise on product features and solutions improvement.
  • Help customers achieve business objectives.
  • Impact CX PM communities through mentorship.
Role and specific responsibilities
  • Manage project scope, time, cost, quality, and resources.
  • Mentor and develop project specialists.
  • Implement innovative technologies in complex IT environments.
  • Independently manage workstreams and projects.
  • Collaborate with customers and partners to optimize Cisco products and services.
  • Assist in contract negotiations and drive automation initiatives.
Who You'll Work With

CX is a team of technical experts dedicated to providing exceptional customer experiences and network-centric solutions.

Who You Are

  • 8-12 years of project management experience.
  • College/University degree or equivalent.
  • Skilled in managing project aspects and leading large teams.
  • Experienced in deploying innovative technologies.
  • Proficient in project management tools and ITIL 4.
  • Knowledgeable in network protocols and architectures.
  • Familiar with delivery methodologies and contract types.
  • Telecom / IT organization exposure.
  • Strong negotiation and presentation skills.
  • Fluent in English.
  • Certifications in audit/compliance frameworks preferred.
  • Experience in Telecom/Service Provider projects.
  • Technical expertise in Cisco hardware and software.
  • Understanding of contract Change Management and third-party engagements.


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