Technical Support Engineer II
2 weeks ago
About Trustt
Trustt (formerly Novopay) was established by Srikanth Nadhamuni (Founder CTO Aadhaar) and Gautam Bandyopadhyay (a FinTech industry veteran and former Head of Finacle Innovation Hub at Infosys). Vinod Khosla, the renowned Silicon Valley venture capitalist, serves as our chief mentor and primary financier.
Trustt has shown steady growth over the past decade and developed a cutting-edge Digital Banking Saas Platform to support modern Banks, NBFCs, MFIs, and Fintechs with advanced, cloud-native, mobile-first, AI-driven systems.
Our diverse product portfolio focuses on the future and adds significant value to the FinTech sector. We leverage innovative technologies and collaborate with leading institutions in the banking and financial services sector.
We are a team of 250 professionals and expanding, granting us the flexibility to seize industry opportunities while ensuring we empower our clients in their growth endeavors.
Key Roles & Responsibilities
- Resolve customer issues from initiation to closure
- Investigate, troubleshoot, and provide solutions for customer problems
- Adhere to escalation procedures for unresolved issues
- Offer timely and accurate responses to customers
- Maintain proper documentation of all issues and their resolutions
- Contribute to knowledge sharing through tech notes and articles
- Adhere to SLAs based on issue severity
Key Qualifications & Skill Sets
- 4 to 6 years of experience in enterprise technical support or IT support
- Proficiency in the Payment domain preferable
- Strong problem-solving abilities
- Effective client interaction skills
- Excellent written and verbal communication skills
- Ability to work well under pressure
- Skill in task prioritization based on urgency and importance
- Eagerness to learn new skills and technologies
- Proficiency in API usage
- Proficiency in MySQL and SQL query composition
- Familiarity with scripting languages like Perl and Shell
- Critical thinking and problem-solving capabilities
About the Role Requirements
Life at Trustt
- Thriving startup with significant growth and opportunity
- Steep learning curve and accelerated career advancement prospects
- Flat and transparent organization structure offering control and scope for unicorn status attainment
- Strong emphasis on learning and development for continuous up-skilling
- Collaboration with industry's top talents
- Commitment to Equal Employment opportunities without bias towards race, gender, age, or disability
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