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Senior Manager – Training and Quality
1 week ago
Title: Senior Manager Quality and Training
Business Unit: Business Support Service (BSS)
Reporting To: SVP Business Support Services
Job Type: Work from office
Location: Panjim, Goa
Company Profile
Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.
Duties & Responsibilities
Strategic Quality Management of the Business Support Services Business by assisting Operations to deliver high quality service to its customers. Conduct regular audits to identify areas for improvement and ensure compliance withestablished standards. To lead and drive performance improvement initiatives proactively. Develop and implement training programs for new and existing staff. Lead and mentor a team of training and quality professionals. Foster a positive and collaborative work environment that encourages continuous learning and development. Assist in transition of new business/projects.
Required Skills
10+ years of experience in leading quality and training functions in an outsourcing business. Excellent leadership and team management skills. Exceptional communication and presentation skills. Ability to analyse data, draw insights, and make data-driven decisions. Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt. BB certification is preferred but not mandatory. Good team player with excellent interpersonal skills.Additional/Preferred Skills
Experience and understanding of travel or tour operator business.Educational Qualifications Required
Bachelor's degree in any field. Master's degree is a plus.-
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