Senior Manager – Training and Quality

1 week ago


India Open Destinations Full time

Title: Senior Manager Quality and Training
Business Unit: Business Support Service (BSS)
Reporting To: SVP Business Support Services
Job Type: Work from office
Location: Panjim, Goa

Company Profile

Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years' real-world experience. Our team consists of have 700+ travel professionals who work 24X7 with 100+ customers globally to support and scale travel businesses.

Duties & Responsibilities

Strategic Quality Management of the Business Support Services Business by assisting Operations to deliver high quality service to its customers. Conduct regular audits to identify areas for improvement and ensure compliance with
established standards. To lead and drive performance improvement initiatives proactively. Develop and implement training programs for new and existing staff. Lead and mentor a team of training and quality professionals. Foster a positive and collaborative work environment that encourages continuous learning and development. Assist in transition of new business/projects.

Required Skills

10+ years of experience in leading quality and training functions in an outsourcing business. Excellent leadership and team management skills. Exceptional communication and presentation skills. Ability to analyse data, draw insights, and make data-driven decisions. Excellent knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt. BB certification is preferred but not mandatory. Good team player with excellent interpersonal skills.

Additional/Preferred Skills

Experience and understanding of travel or tour operator business.

Educational Qualifications Required

Bachelor's degree in any field. Master's degree is a plus.

  • india Open Destinations Full time

    Title: Senior Manager Quality and Training Business Unit: Business Support Service (BSS) Reporting To: SVP Business Support Services Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world...


  • india Open Destinations Full time

    Title: Senior Manager Quality and Training Business Unit: Business Support Service (BSS) Reporting To: SVP Business Support Services Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with more than 25 years’ real-world...

  • Training and Quality

    4 weeks ago


    india PW (PhysicsWallah) Full time

    Position - Senior Associate - Sales Trainer and Quality Analyst Key Responsibilities: 1. Develop and Implement Sales Training Programs: Design and implement comprehensive sales training programs and initiatives to enhance the skills and performance of our sales team. 2. Deliver Engaging Training Sessions: Conduct interactive and impactful training sessions...

  • Senior Manager

    1 month ago


    india Concentrix Full time

    We are looking for a leader to oversee training and transactional quality as a function for leading global client in Bangalore location . The identified resource is expected to lead Standardization, adoption of best practices from the industry and implement the new concepts of training & quality, which help meet our overall business objectives. Essential...


  • india Jobbo.in Full time

    The Head of Quality and Training is required to play a pivotal role in leading both the departments of the organization and providing direction to Mid & Junior level management personnel of the department. This role requires the person to play a lead strategic role, overseeing and implementing strategies that will help the Training & Quality teams to deliver...


  • India GLOBAL BPM AND IT SOLUTIONS PRIVATE LIMITED Full time

    Director-Training & Quality-MortgageThe job description of an Assistant Vice President (AVP) of Training in a Business Process Outsourcing (BPO) company typically involves a wide range of responsibilities related to training and development of employees.Here's a sample job description for an AVP Training in a BPO:Location: Onsite [Mumbai/Blr]Job Type:...


  • India GLOBAL BPM AND IT SOLUTIONS PRIVATE LIMITED Full time

    Director-Training & Quality-Mortgage The job description of an Assistant Vice President (AVP) of Training in a Business Process Outsourcing (BPO) company typically involves a wide range of responsibilities related to training and development of employees. Here’s a sample job description for an AVP Training in a BPO: Location: Onsite (Mumbai/Blr) Job Type:...


  • India GLOBAL BPM AND IT SOLUTIONS PRIVATE LIMITED Full time

    Director-Training & Quality-MortgageThe job description of an Assistant Vice President (AVP) of Training in a Business Process Outsourcing (BPO) company typically involves a wide range of responsibilities related to training and development of employees. Here’s a sample job description for an AVP Training in a BPO:Location: Onsite [Mumbai/Blr]Job Type:...


  • india Oracle Full time

    Job Title : Senior Quality Specialist - Digital Content / Videos Job Location : Bengaluru Exp : 5-10 years Position Overview : Oracle University is looking for a qualified Digital Training Specialist to Quality Check our Training Content and Set it up in the back end for customers to consume it on our learning portal. The member will perform the final...


  • india APAS Full time

    Job Description Asia Pacific Aircraft Storage (APAS) was founded in 2009 and provides dedicated commercial aircraft storage, maintenance and part-out services to international airlines and lessors.APAS is searching for a dynamic, experienced professional to fill the position of Head of Quality, Safety, and Training. The individual will integrate into a...

  • Training Manager

    1 week ago


    India Open Destinations Full time

    Title: Training Manager Business Unit: Business Support Service (BSS) Reporting To: Head of Business Excellence Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with morethan 25 years' real-world experience. Our team consists of...

  • Training Manager

    1 month ago


    india Open Destinations Full time

    Title: Training Manager Business Unit: Business Support Service (BSS) Reporting To: Head of Business Excellence Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with morethan 25 years’ real-world experience. Our team...

  • Training Manager

    3 weeks ago


    india Open Destinations Full time

    Title: Training Manager Business Unit: Business Support Service (BSS) Reporting To: Head of Business Excellence Job Type: Work from office Location: Panjim, Goa Company Profile Open Destinations Limited is a leading services and technology provider exclusive to the travel industry, with morethan 25 years’ real-world experience. Our team...

  • Training Coordinator

    2 months ago


    india PARI Training Institute Full time

    Company Description Parliamentary and Administrative Research Institute (PARI) is an organization established in 2017 with a focus on conducting research on parliamentary and administrative issues in India. PARI also provides capacity-building courses on various subjects, such as Parliamentary Procedure, Public Policy Management, Public Health Policy...

  • Training Manager

    3 weeks ago


    india InCommon Full time

    InCommon is hiring on behalf of GlobalCFO Job Type: Full-Time Client: GlobalCFO, LLC Location: Remote Company: Accounting Firm ⏱️ Work Timings: Monday to Friday ️ Experience Required: 5+ Years of US business taxation experience ⌛ Hiring Timeline: Immediate Hiring Process: Resume review - Initial screen - Technical Interviews (2) -...

  • Training Manager

    1 week ago


    India InCommon Full time

    InCommon is hiring on behalf of GlobalCFOJob Type: Full-TimeClient: GlobalCFO, LLCLocation: RemoteCompany: Accounting FirmWork Timings: Monday to Friday Experience Required: 5+ Years of US business taxation experienceHiring Timeline: ImmediateHiring Process: Resume review - Initial screen - Technical Interviews (2) - Leadership & Behavior InterviewsAbout the...


  • india IGT Solutions Full time

    IGT is looking for Customer Experience Senior Manager - Training Professional (for Voice and Chat /Email Customer Experience Improvement) to join our fast growing International Travel Servicing Operations. If you are a Training professional who is passionate about developing Customer Experience skills across contact center operations to instill a culture of...

  • Training Manager

    3 weeks ago


    India InCommon Full time

    InCommon is hiring on behalf of GlobalCFO💻 Job Type: Full-Time🤝Client: GlobalCFO, LLC📍Location: Remote🏢 Company: Accounting Firm⏱️ Work Timings: Monday to Friday 🖥️ Experience Required: 5+ Years of US business taxation experience⌛ Hiring Timeline: Immediate🚀 Hiring Process: Resume review - Initial screen - Technical Interviews (2) -...

  • Training Manager

    1 week ago


    India InCommon Full time

    InCommon is hiring on behalf of GlobalCFO💻 Job Type: Full-Time🤝Client: GlobalCFO, LLC📍Location: Remote🏢 Company: Accounting Firm💰 Annual Compensation: ₹12,00,000 to ₹15,00,000⏱️ Work Timings: Monday to Friday🖥️ Experience Required: 5+ Years⌛ Hiring Timeline: Immediate🚀 Hiring Process: Resume review - Initial screen -...

  • Training Manager

    3 weeks ago


    India InCommon Full time

    InCommon is hiring on behalf of GlobalCFO💻 Job Type: Full-Time🤝Client: GlobalCFO, LLC📍Location: Remote🏢 Company: Accounting Firm⏱️ Work Timings: Monday to Friday 🖥️ Experience Required: 5+ Years of US business taxation experience⌛ Hiring Timeline: Immediate🚀 Hiring Process: Resume review - Initial screen - Technical Interviews (2) -...