![Orange Business](https://media.trabajo.org/img/noimg.jpg)
Customer Service Technician
2 weeks ago
About the role:
- Customer Signalisation (responsive mode)
- Reception and qualification
- Analysis of the customer's request by describing the incident in coherence with the elements of the contract using post it tool (with request for additional information if missing).
- Evaluate the importance of the incident to the customer and assigning the processing priority.
- Record Signaling in the OCEANE information system.
- 1st level analysis on tickets with priotities P3 & P4* Voice Trouble Tickets: Analysis of the destination QoS, customer's traffic & providers (tools: supnext, SPOT results).
- SIGTRAN trouble tickets: Verification of the state of ITP routers, IP links (tools: meteo, vision).
- Transmission trouble tickets: search routing of the link for analogy of a defect & verification of the alarm history (tools: SERIA, Nestor QS).
- IP trouble tickets: link status, macroscopic routing, responsibility (tools: meteo, VISION.)
- Activation, followup and closing incidents
- Activation of the services concerned (INOC Voice & Transmission, NOC Delhi...).
- Proactive information towards the customer as soon as relevant information is available during the incident until the customer confirms that the service has been reestablished and the incident can be closed.
- Network Signalisation (proactive mode)
- Reception
- Network Signalisation (proactive mode)
- Reception
- Reception
- If defect notlocalized, ask customer for any Maintenance on his side/local incident.
- Information towards Customer
- Send a mail to customer with the beginning of the incident
- Regular updates during the incident
- Restoration time of incident after customer confirmation and service back to normal
About you:
- Excellent customer relationship
- Technical Competencies on IC Investigation Products, Services and Tools (Voice, SS7, IP & Transmission)
- Knowing synthesize and report
- French a plus, but not necessary/ High proficiency in English
- Use office software Word, Excel, Access
- Strong Constructive spirit & team spirit
- The CSCIW will provide training for job and products
Additional information:
PRINCIPAL MISSIONS
- Receive, qualify and analyze customer complaints then activate the teams concerned and follow up / pilot until the service is restored.
- Diagnostic level1 on all P3 and P4 tickets at the responsibility of the CSCIW.
- Inform the customer as soon as relevant information is available, during the incident until the confirmation of the resolution of the incident by the customer.
- Guarantee that the aftersales service is carried out in compliance with the IC contracts.
Contract:
Regular
-
Service Technician Intern
2 weeks ago
India Ecozen Solutions Full time**Service Technician - Intern **Job Overview**: We are a leading solar company committed to providing sustainable and reliable solar solutions to our customers. As a Service Technician Inter, you will play a crucial role in ensuring our customers receive top-notch service and support for their solar pumping systems. Your primary responsibility will be to...
-
Technician
1 week ago
india Simplified Recruitment Full timeJob Description Please note that the vacancy is in Hennenman, Free State.Summary: The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician’s competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and...
-
Service Technician Intern
2 weeks ago
India Ecozen Solutions Full time**Service Technician - InternJob Overview:We are a leading solar company committed to providing sustainable and reliable solar solutions to our customers. As a Service Technician Inter, you will play a crucial role in ensuring our customers receive top-notch service and support for their solar pumping systems. Your primary responsibility will be to identify...
-
Technician
2 weeks ago
India Simplified Recruitment Full timeJob Description Professional Summary: The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician's competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and customer satisfaction. Satisfied customers, on...
-
Technician
4 weeks ago
india Simplified Recruitment Full timeJob Description Professional Summary: The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician’s competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and customer satisfaction. Satisfied customers, on...
-
Technician
1 month ago
india Simplified Recruitment Full timeJob Description Professional Summary: The main responsibility of the Technician is to perform high quality repairs and maintenance. The Technician’s competencies and a continuous improvement of the technical knowledge and skills in combination with a commercial mind-set, will ensure high level performance and customer satisfaction. Satisfied customers, on...
-
Motor Vehicle Service Technician
2 weeks ago
India Pybus Recruitment Ltd Full timeJob Description Job Title: Motor Vehicle Service Technician – Permanent Night Shifts Location: Brentford, Middlesex, TW8 9FX Salary: £38,000 per annum Hours: NIGHT SHIFT (40 hours MONDAY to THURSDAY) 18:00 to 05:00 Our client: Established in 1989, our client has evolved into a powerhouse in the automotive industry, with a rich history of growth,...
-
Customer Service Technician
4 weeks ago
India Orange Business Full time**About the role**: - Customer Signalisation (responsive mode) - Reception and qualification - Analysis of the customer's request by describing the incident in coherence with the elements of the contract using post it tool (with request for additional information if missing). - Evaluate the importance of the incident to the customer and assigning the...
-
Technician– Service
3 days ago
india Pioneer Global Recruitment Full timePosition - Technician– Service (Marine) Experience : Min. 4-5 Years Job Location : Havelock Islands: Andamans Education: Marine Mechanic ITI/Diploma CTC – As per the experience (up to 40-50K p.m.) Contract Period – 1 Year (subject to renewals on annual basis as per Management’s decision) Language Known – Hindi & English Critical Skills...
-
Service Desk Technician
2 weeks ago
india The Juno Group, Inc. Full timeJob Description We are looking for an IT Support resource with an active Top Secret Clearance (or active Secret, eligible for TS) for a National Security Program.Job Title: Service Desk Technician Location: Rosslyn, VA Job Type: Permanent Responsibilities: Monitor and respond to complex technical control facility...
-
Technician
3 days ago
india Vino Barzzoni Full timeCompany Description Vino Barzzoni is a leading provider of wine cellars, bar systems, and engineering services. Located at MG Road, New Delhi, our showroom offers a wide range of premium products. With a passion for excellence, we strive to dazzle our customers with our innovative designs and high-quality craftsmanship. Role Description This is a full-time...
-
Epabx Service Technician-job
3 weeks ago
India V4U JOBS HR CONSULTANTS Full timeJOB TITLE EPABX SERVICE TECHNICIAN-JOB CODE-L150324-FEMALE-KALAMASSERY-ERNAKULAM GENDER MALE EXPERIENCE REQUIRED 1-3 YRS EXPERIENCE, TWO WHEELER WITH LICENCE SALARY UP TO 20K QUALIFICATION DEGREE /DIPLOMA V4U JOBS HR CONSULTANTS, ALUVA,COCHIN, CALL/WHATSAPP- 9746457086 /9745252022/9746137954
-
Head Technician
1 week ago
india Delta Future E-Motors Full timeCompany Description Delta Future E-Motors is a franchise that specializes in electric scooters, offering a convenient and eco-friendly mode of transportation. Our electric scooters are efficient, cost-effective, and require minimal maintenance, making them a great solution for individuals looking for a convenient and sustainable way to get around town. We...
-
Compressor Technician
4 weeks ago
india MasterTech Full timeJob Description Experienced Compressor Technicians are needed in the Detroit, MI area. Working with an industry leader in facility maintenance, tank, compressor and related compressed air products. This Senior Field Service Technician opening provides upkeep of an experienced territory and customer base. Compensation:$30.00 - $50.00/hour depending on...
-
Compressor Technician
2 weeks ago
India MasterTech Full timeJob Description Experienced Compressor Technicians are needed in the Detroit, MI area. Working with an industry leader in facility maintenance, tank, compressor and related compressed air products. This Senior Field Service Technician opening provides upkeep of an experienced territory and customer base. Compensation:$ $50.00/hour depending on experience,...
-
Route Technician
2 months ago
india Solvo Elevators Pvt. Ltd. Full timeCompany Description Solvo Elevators Pvt. Ltd. is an engineering company based in Ahmedabad. Established in 2014, Solvo Elevators focuses on the maintenance and manufacturing of elevators and escalators. They believe in continuous innovation and user-friendly solutions. The company has a strong customer base and is committed to providing reliable and...
-
Help Desk Technician
2 months ago
india POWER BRIDGE SYSTEMS PRIVATE LIMITED Full timeJob Description We are looking for a Help Desk Technician to become a part of our team. As a Help Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate should possess basic IT knowledge, excellent communication skills, problem-solving skills, and...
-
Compressor Technician
2 weeks ago
India MasterTech Full timeJob Description Compressor Technicians are needed in the Easton, MA region. Working with an industry leader in facility maintenance, tank, compressor and related compressed air products. This Field Service Technician opening provides room for internal advancement, and upkeep of an established territory.Compensation:$ $45.00/hour depending on...
-
Compressor Technician
1 month ago
india MasterTech Full timeJob Description Compressor Technicians are needed in the Easton, MA region. Working with an industry leader in facility maintenance, tank, compressor and related compressed air products. This Field Service Technician opening provides room for internal advancement, and upkeep of an established territory.Compensation:$25.00 - $45.00/hour depending on...
-
Service Planner
5 days ago
India Rentokil Full time**About Rentokil PCI** Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer...