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Clerical

3 months ago

Chennai, Tamil Nadu, India Quess IT Staffing Full time

About Us
"Magna Infotech, now Quess IT Staffing, is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India's leading business services provider and largest domestic private sector employer. Quess Corp Limited is - 'A Great Place to Work' certified - a testament to our excellent culture, people, and processes."

About Company

Roles and Responsibility

Job Description:


Client Processing - S5 Applies expertise and judgement in providing quality, and complex client service and support to internal and external clients on a daily basis, including phone interaction, problem resolution, transaction processing (i.e., STP, manual), reconciliations and accounting services, and updates to client accounts in a timely manner.

Performs complex operational tasks in a product or functional area. Conducts independent analysis and policy interpretation.

Performs complex, manual processing of updates to client accounts or company records.

Responsible for reconciliations, including reconciling cash breaks, position differences, and gathering and compiling data.


Serves as the primary point of contact for clients and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.

Maintains correspondent accounts in accordance with applicable regulations and policies, ensuring regulatory compliance and minimizing exposure related to assigned processing tasks.

Identifies, investigates and resolves problems in client accounts or company records.

Works closely with technology and systems teams to ensure the system is efficient and incorporates any necessary risk mitigations.


Provides product knowledge and technical assistance, determining when the more complex problems should be referred to a supervisor or senior professional.

Review and check work of other Client Processing Support staff and help resolve escalated issues.

May be responsible for allocating and checking work of other team members.

May be responsible for specific supervisory review and approval actions.

Responsible for the quality and completion of own work.

High school/secondary school or the equivalent combination of education and experience is required.

Bachelors degree preferred.

2-3 years of total work experience preferred.

Experience in brokerage processing preferred.

Applicable local/regional licenses or certifications as required by the business.