Regional Business Improvement Partner

1 week ago


Gurgaon, Haryana, India Fusion Micro Finance Full time

Experience:0-5
State:Haryana
City:Gurgaon/GurugramDepartment

  • Product & Process, Business Operations
Designation

  • Deputy Manager
Essential Qualification

  • Bachelor's Degree in Business Administration, Economics, Finance, or related field.
Preferred Qualification

  • Master's Degree

Role Summary

  • Conduct comprehensive assessments of existing operational processes and workflows at the regional and branch level.
  • Identify inefficiencies, bottlenecks, and areas for improvement in loan disbursement, repayment, centre meeting and client servicing processes.
  • Monitor and evaluate the impact of process improvements on key performance indicators such as loan portfolio quality, center meeting, CGT/GRT, client satisfaction, and operational costs.
  • Collaborate with branch managers, field staff, audit, IT, training, and Marcom teams to develop and implement process optimization initiatives.
  • Provide support and guidance to them on new processes, tools, and best practices for improvement.
  • Conduct market research and analysis to identify emerging trends, opportunities, and threats within the microfinance sector at the regional level.
  • Monitor competitor activities, product offerings, and pricing strategies to inform our market positioning and strategy.
  • Analyze client demographics, preferences, and behavior to identify opportunities for product innovation and expansion.
  • Prepare regular reports and presentations summarizing key findings, insights, and recommendations from process improvement initiatives and market analysis activities.


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