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Spa Therapist

3 months ago

Jaipur, Rajasthan, India RAFFLES Full time

Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm.

Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.


Job Description Jobs & Responsibilities-**- Cooperate with the other therapists and the reception in the formulation of plans for projects.

  • Be on time for appointments and thoroughly review appointments after completing each service and shift.
  • Maintain inventory of supplies for the operation of the treatment rooms.
  • Maintain accurate records as required by hotel and government regulations
  • Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
  • Perform all spa treatments on members and Guests using safe and professional techniques.
  • Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
  • Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
  • Maintain a neat and orderly work area consistent with the high standards of the facility.
  • Ensure guest / member preferences and special requests are accommodated to the best of the property's abilities.
  • Assist in the co‐ordination of spa treatments with other spa programs.
  • Report dysfunctional equipment to Spa & Wellness Manager
  • Maintain a spa database for ongoing guest communication.
  • Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
  • Tour prospective spa Guests.
  • Promote all hotel and spa packages and promotions.
  • Recognise arrivals of all VIP guests arriving in both the spa and hotel
  • Ensure the facility is in peak condition at all times (operations and cleanliness).
  • Carry out any other duties and responsibilities as assigned
  • Follow up all list & documents that must be updated daily.
  • Report any maintenance requirements of the recreation areas.
  • Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
  • Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
  • Report any security concerns to the hotel management relating to guest safety.

Qualifications

  • Minimum of 2 years experience as a Spa Therapist.
  • Spa Certification course or equivalent degree holder

Additional Information

  • Oral and written fluency in English