Implementation Lead
2 weeks ago
About us:
- Aerchain is the next generation autonomous sourcing platform that helps enterprises simplify, optimize, and automate their sourcing operations.
Job Summary:
(Procurement background is a Plus)Total Experience YearsRelevant Experience in B2B SaaS /Procurement- 5 YearsWork Location
- Bangalore (5 Days WFO)We are actively seeking an experienced Implementation Lead to lead the entire onboarding process, collaborate seamlessly with teams, and communicate effectively with stakeholders.
Responsibilities
- Manage the entire customer Implementation process from initiation to completion.
- Develop and maintain detailed project plans, outlining tasks, timelines, and dependencies.
- Coordinate with cross-functional teams to ensure all project milestones are met.
- Monitor project progress, identify and resolve issues, and anticipate potential roadblocks.
- Serve as the primary point of contact for clients during the onboarding process.
- Communicate project status, updates, and any changes to clients in a clear and timely manner.
- Identify potential risks and issues that may impact project timelines or client satisfaction.
- Conduct training sessions for clients, ensuring they understand our products/services and how to effectively use them.
- Provide ongoing support to clients, addressing their inquiries and concerns promptly and professionally.
- Maintain accurate and up-to-date records of client interactions, requirements, and project progress.
- Generate regular reports on project status, key performance indicators, and client feedback.
- Ensure seamless communication and alignment among different departments involved in the onboarding process.
- Stay updated on industry best practices and incorporate relevant changes into the onboarding processes.
Strong verbal and written communication, strategic planning, and project management skillsAnalytical and process-oriented mindsetComfortable working across multiple departments in a deadline-driven environment
- Activeteam player, self-starter, and multitasker who can quickly adjust priorities
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