IT Systems Administrator, SaaS Operations

1 week ago


Chennai, Tamil Nadu, India Toast Full time

IT Systems Administrator, SaaS Operations

The IT Operations department at Toast is working diligently to improve and mature our processes and procedures in order to support our growing Toast employee's needs. The SaaS Ops team, within the IT team, is responsible for administering, maintaining, and deploying the collaboration and communication tools that our Toast employees utilize to perform their work. Our cloud based infrastructure is continuously growing and we are hiring a new SaaS Ops Administrator to help balance the demanding workload.

This administrator will be expected to have a strong understanding of IT SaaS Ops procedures and policies, and also have strong communication and collaboration skills. This role will require constant cross collaboration work with peer teams, business application owners, and vendors. The administrator is expected to be able to communicate in a range of styles from highly technical to non-technical business administrative discussions. This administrator will work alongside a team of highly motivated, creative, and passionate individuals who are always looking for ways to support and improve the lives of our users.

Must have experience

  • Okta
    • Experience implementing SSO and lifecycle management (SAML, OIDC, OAuth, SCIM)
    • Experience building access policies and controls
    • Experience with Okta expression language and building group rules
    • Experience with Okta Workflows and interacting with Okta APIs
  • Google Workspace
    • Experience administering users, groups and licensing
    • Experience managing workspace policies, settings and email routing
    • Experience with Chrome browser management
    • Experience with building integrations and interacting with Google Workspace APIs
    • Experience with investigation and log discovery
  • Slack Enterprise Grid
    • Experience troubleshooting and administering users & channels
    • Experience creating and maintaining policies
    • Experience managing Slack apps/integrations
    • Experience interacting with Slack APIs
  • Zoom Video Conferencing
    • Experience with user and license management
    • Experience with 3rd party integrations
  • Familiarity with REST & HTTP APIs, JSON and sequential workflow building
  • Collaborating with technical and non-technical partners and peers to improve SaaS experiences for our users
  • Serving as a point of escalation for the IT Support team on SaaS-related issues
  • Writing and maintaining documentation related to SaaS application policies, procedures, and features
  • Creating policies and guidelines to enforce SaaS best practices

Nice to have experience:

  • Familiarity with regulated environments including SOC II, SOX & PCI
  • Google Vault
  • Zoom Phone
  • MFA administration (Duo, Yubikey, Okta Verify)
  • GCP (Google Cloud Platform)
    • IAM, project management, billing
  • Related application certification
    • Okta Certified Administrator
    • Professional Google Workspace Administrator
    • Slack Certified Admin
  • Jira and Confluence administration
  • ServiceNow backend - ticket intake, change management, reporting and dashboards

Do you have the right ingredients:

Experience: 3+ years

Location: Chennai

Preferred Working Hours: 1:30PM - 10:30PM IST

Travel needs: None

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact



  • Chennai, Tamil Nadu, India Toast Full time

    IT Systems Administrator, SaaS OperationsThe IT Operations department at Toast is focused on enhancing processes to support our growing team's needs. Join our SaaS Ops team responsible for managing collaboration tools in our expanding cloud-based infrastructure.Key Responsibilities:Work on IT SaaS Ops procedures and policiesCollaborate with various teams and...


  • Chennai, Tamil Nadu, India Toast Full time

    IT Systems Administrator, SaaS OperationsThe IT Operations department at Toast is working diligently to improve and mature our processes and procedures in order to support our growing Toast employee's needs.The SaaS Ops team, within the IT team, is responsible for administering, maintaining, and deploying the collaboration and communication tools that our...


  • Chennai, Tamil Nadu, India Chargeback Gurus Full time

    We are currently looking to hire an energetic, highly motivated Senior System Administrator for chargeback Gurus Please find the JD and interested candidates share your updated CV to Role & responsibilities Manage and maintain the organization's IT infrastructure, including networks, servers, SaaS applications, network security and systems. Ensure the...


  • Chennai, Tamil Nadu, India Chargeback Gurus Full time

    We are currently looking to hire an energetic, highly motivated Senior System Administrator for chargeback Gurus Please find the JD and interested candidates share your updated CV to Role & responsibilitiesManage and maintain the organization's IT infrastructure, including networks, servers, SaaS applications, network security and systems.Ensure the security...


  • Chennai, Tamil Nadu, India ZoomInfo Full time

    Senior Systems AdministratorZoomInfo is seeking a highly skilled & experienced Senior Systems Administrator to join our global IT team. The ideal candidate will have extensive experience in managing and maintaining complex computer systems and platforms. The Senior Systems Administrator will be responsible for ensuring the productivity, reliability,...


  • Chennai, Tamil Nadu, India ZoomInfo Full time

    ZoomInfo Job Description: Senior Systems Administrator Job Overview: ZoomInfo is seeking a highly skilled & experienced Senior Systems Administrator to join our global IT team. The ideal candidate will have extensive experience in managing and maintaining complex computer systems and platforms. The Senior Systems Administrator will be responsible for...


  • Chennai, Tamil Nadu, India ZoomInfo Full time

    ZoomInfo Job Description: Senior Systems AdministratorJob Overview:ZoomInfo is seeking a highly skilled & experienced Senior Systems Administrator to join our global IT team. The ideal candidate will have extensive experience in managing and maintaining complex computer systems and platforms. The Senior Systems Administrator will be responsible for ensuring...


  • Chennai, Tamil Nadu, India IBU Consulting Full time

    We are seeking a motivated and experienced System Administrator to join our growing IT team. You will play a vital role in ensuring the smooth operation, performance, and security of our IT infrastructure. You will leverage your technical expertise in various operating systems, hardware, and network technologies to maintain a reliable and efficient...


  • Chennai, Tamil Nadu, India Barry-Wehmiller Full time

    Installs and maintains operating systems and related software to ensure stable performance.Evaluates system specifications, input and output processes, and working parameters for hardware and software compatibility.Troubleshoots networking and operating system problems.Must be familiar with shell and kernel-level programming and system-specific...


  • Chennai, Tamil Nadu, India AddAptech Advisory Pvt Ltd Full time

    Job Description : The Head- IT & Systems Administration is a crucial role in our organization responsible for overseeing and managing our company's information technology needs, projects and systems.This role coordinates the team members who maintain IT infrastructure. The role is strategic and operational, with a need to ensure IT systems provide maximum...


  • Chennai, Tamil Nadu, India Barry-Wehmiller Full time

    Description Installs and maintains operating systems and related software to ensure stable performance. Evaluates system specifications, input and output processes, and working parameters for hardware and software compatibility. Troubleshoots networking and operating system problems. Must be familiar with shell and kernel-level programming and...


  • Chennai, Tamil Nadu, India Flowserve Full time

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Driven by our Purpose, we are committed to building a more sustainable future to make the world better for everyone. With more than 16,000 employees in more than 50 countries, we combine our global reach with local presence. We support more than...


  • Chennai, Tamil Nadu, India JAC Recruitment Full time

    Roles & Responsibilities Provide technical support for both hardware and software issues our users encounter Manage the configuration and operation of client-based computer operating systems Monitor the system daily and respond immediately to security or usability concerns Create and verify backups of data Respond to and resolve help desk...


  • Chennai, Tamil Nadu, India Barry Wehmiller Companies Inc Full time

    About Us:Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly...


  • Chennai, Tamil Nadu, India IBU Consulting Full time

    We are seeking a motivated and experienced System Administrator to join our growing IT team. You will play a vital role in ensuring the smooth operation, performance, and security of our IT infrastructure. You will leverage your technical expertise in various operating systems, hardware, and network technologies to maintain a reliable and efficient...


  • Chennai, Tamil Nadu, India DBaaS Software Private Limited Full time

    Roles and Responsibility: Own projects, solutions, and key responsibilities within a larger business initiative Handle businesscritical IT tasks and systems that provide commercial advantage in a global marketplace Enable faster and smarter business processes and implement analytics for meaningful insights Nurture dependable IT infrastructure and networking...


  • Chennai, Tamil Nadu, India Preludesys Full time

    Technical Skills:Manage day-to-day system operational management of the Business Central platform. Serve as the liaison between business stakeholders and other IT teams to integrate commercial solutions into the larger ERP system topology.Responsibility: Manage the new user onboarding process PreludeSys is seeking a Microsoft Dynamics 365 or Business Central...


  • Chennai, Tamil Nadu, India Matrimony Full time

    TechnologyTamil NaduRequired Experience Years Posted On 15 Nov 2023 Basic Section- New Job TitleNo. Of Openings- 1- BAND- Band 1- Grade- Level 2- Designation- System Administrator- Campus/Non CampusEmployment TypeRequisition Type- Replacement- Employee CategoryTAT- 30- Closing Date- 27 Dec 2023- Organisational- Company- Matrimony.Com- Business Unit- Group...


  • Chennai, Tamil Nadu, India Athena Infonomics Full time

    Title: System AdministratorType: Full-timeExperience: 5-7 years in a professional services firm, management consulting firm or IT services companyQualifications: Computer science or any other relevant engineering degreeAboutThe international business community is taking notice of this unique approach: in 2021 alone, Athena Infonomics was recognized on The...


  • Chennai, Tamil Nadu, India Doyensys Full time

    About Doyensys:Job Requirement- Project Role: System Administrator IT- Project Role Description: Desktop System Administrator are typically IT experts who resolve issues related to Information Technology (IT) within an organization or for individuals. Also, they are able to aid with the setting up and maintenance of laptops and the resolution of security and...