Platform Technical Support Engineer

1 week ago


Hyderabad, Telangana, India Health Catalyst Full time
Job Description

About company:
Come join our World-class Team:The healthcare industry is the next great frontier of opportunity for software development, and

Health Catalyst

is one of the most dynamic and influential companies in this space.

We are working on solving national-level healthcare problems, and this is your chance to improve the lives of millions of people, including your family and friends.

Health Catalyst is a fast-growing company that values smart, hardworking, and humble individuals.

Each product team is a small, mission-critical team focused on developing innovative tools to support Catalyst's mission to improve healthcare performance, cost, and quality.


What you will own in this role:The Support engineer provides outstanding customer service by supporting our clients with a wide range of needs.

Serving as the initial point of contact for many of our clients, as well as an escalation point for internal teams, this person will gather and analyze operational information about the customer's issue to help answer questions about installation, operation, configuration, customization, and usage of implemented products to determine the best way to address their issue.


Solutions include, but are not limited to:

first and second level triage of customer certification and production environments,managing web applicationsreviewing server resourcesmonitoring software and server alert systemsresolving username and password problemsverifying proper hardware and software setupresolving connection issuesThis is an excellent opportunity with growth potential and on-the-job learning and mentorship.

Support operates 24/7/365 and flexible shifts may be available.

What you bring to this role:SQL Experience or

Web Technologies:
Angular or ASP.NET coreAbility to communicate clearly and professionally, both verbally and in writing.
Amazing customer service skills, with the ability to empathize and work through challengesExcellent troubleshooting and problem-solving skillsAbility to learn new tools quickly

You may also bring this:
Experience with one or more of the following would be a plus:SQL ServerJiraPowershellC#/.netSQL Server,Indexes and how to manage

Preferred Experience and
Education Requirements:1+ years of experience in customer tech support
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