Sme Fsd Operations

1 week ago


Noida, Uttar Pradesh, India Tata Play Fiber Full time

Job Information:

Industry

  • TelecommunicationsCity
  • NoidaState/Province
  • Uttar PradeshCountry
  • IndiaZip/Postal Code

Job Title:
Area Service Incharge - FSD Operations

Grade 5

Function
Field Service Delivery (FSD)

Business Locations

% EFFORT or WEEKLY HOURS
8 Hours per day & 6 days per week

Permanent

REPORTS TO
Area Service Manager - FSD Operations

POSITION DETAILS
To ensure complete end to end delivery of the Access Network and driving large partner and in-house teams for the execution of Outside Plant (OSP), Inside Plant (ISP) and In Building (IBD), Deployment & I&FR

  • Responsible for end to end planning, designing and creating Quality Home pass for Tata Sky Broadband within defined TAT and SLA
  • Operations and Maintenance (O&M) of POP Infra and OSP network thru partner teams
  • Responsible for onboarding partner teams for OSP / IBD / INFR and O&M
  • Responsible for DPR (Daily progress report) monitoring and Project management
  • Responsible for First Time Right deployment, Acceptance test either directly or through third party agency, clearance of punch points within defined TAT
  • Strict adherence to safety measures
  • Attend and clear Fault repair or Service request arising out of Tata Sky Broadband network through partner teams within defined SLA and KPI's
  • Responsible for upkeep and maintenance of IBD Network through partner teams
  • Daily dashboard reporting, and MIS for Activations done, and Fault attended
  • CPE recovery from time to time for the deactivated customers through partner teams as per defined TAT and KPI's
  • Responsible for cross functional lead, support and follow up for customer related and all escalations if any

Policy and Process Compliance

  • Safeguard the organization's processes and policies.
  • Strict adherence to SOP and the defined processes
  • Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols
  • Confirm your actions are compliant as per Information Security Policy
None

Requirements:

QUALIFICATIONS

EXPERIENCE REQUIREMENTS

  • 7 years in functional domain

EDUCATION REQUIREMENTS
Bachelors

BEHAVIOURAL COMPETENCY

  • Challenge Status Quo
  • Analyze
  • Put Customer First
  • Chase Results
  • Team Up
  • Partner Well

FUNCTIONAL COMPETENCY

  • Coordination & Operations
  • Project Management
  • Strategic Planning


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