WalkIn-Team Leader Operations Credit Card Experience

2 weeks ago


Gurgaon, Haryana, India IGT Solutions Full time

Job Description:

  • Manage a team of 15-20 Team Members
  • Oversee Team Performance in areas like Productivity, Quality, Shrinkage, and Attrition
  • Provide guidance to new team members
  • Analyze processes and propose recommendations to enhance overall performance and CSAT
  • Identify training needs and address any process gaps
  • Regularly monitor and coach team members
  • Offer on-the-floor support and manage escalations
  • Meet and exceed individual and team targets
  • Maintain AHT levels according to specified targets for various tenure buckets
  • Possess basic computer skills and proficiency in MS Excel
  • Prior experience in handling international processes
  • Experience in team management and supervisory role is desirable
  • Demonstrate strong supervisory skills
  • Excellent written and verbal communication skills in English
  • Ability to stay organized and methodical
  • Flexible to work in a 24*7 environment
  • Work 6 days a week
  • Work From Office setup

Company Profile: Location: Gurgaon

Shifts: Rotational Timing, share your resume for consideration

If you have the relevant experience, feel free to get in touch

Walk-in Interviews Dates/Time: 27th-31st May - 11am - 5pm



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