Head of Product

2 weeks ago

Delhi, Delhi, India TLC DigiTech Pvt. Ltd. Full time

About TLC

TLC Digitech Pvt. Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.

Our tech products are developed on world class platforms to include CRM on Salesforce and Heroku with all integrations managed through MuleSoft. Our digital delivery is on the Adobe stacks including Adobe Experience Manager, Analytics, Target and Adobe Campaign with Mobile Apps developed on Ionic hybrid platform.Our Contact Centre's are integrated with voice, chat,WhatsApp, FB Messenger, Email, Social, Web and SMS. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, NASSCOM, Dun & Bradstreet etc.

Details on the company are available on Membership details are available on TLC managed websites include , and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store orGoogle Play Store.

Role And Responsibilities

  • Formulate the product vision and impart the vision in every sub-department (like Marketing, Technology, Sales) to ensure that the product function is led by a unified and cohesive vision
  • Provide direction to team to understand the target consumer segments and markets, evaluate market trends in collaboration with the Marketing team and competition strategies in order to ensure the market insights are considered for product design
  • Lead and collaborate with the engineering team, customers and partners to ensure development of use cases and specifications that detailing how the company's services and solutions will be implemented or adopted
  • Ensure product related glitches and challenges are resolved within the defined turnaround time as per the defined service level agreements
  • Enable the team to proactively identify required product upgrades as well as the need to launch new versions of horizontal products
  • Drive the solutioning activities for large complex deals & ensure Presales is in alignment with the overall business strategy in the assigned region
  • Collaborate with Sales, Technology, Marketing to create pitches and presentations that showcase compelling value propositions for specific opportunities
  • Ensure maintenance of relationships with key clients and hotel partners. Address concerns and explore collaboration opportunities.
  • • Oversee contact center operations to extend support to enterprise customers; monitor KPIs for improving service levels; oversee prompt resolution of escalations
  • Identify global benchmarks to drive continuous product innovation, ensuring our offerings remain ahead of industry standards and market trends.
  • Establish a regular cadence with customers to stay aligned on business goals, product updates, etc. Develops strategies and processes that deliver consistent customer satisfaction from onboarding through all phases of the customer lifecycle.

Desired Profile

  • Bachelor's degree – B.Tech (CSE or IT)
  • Master's Degree – MBA, Professional certificate in Product Management – Desired
  • 12+ years of experience leading product technology teams with focus on product management and product marketing
    • Market analysis
  • Product management software platforms
  • Knowledge of software development methodologies
  • Familiarity with UX/UI design principles
  • Customer relationship management

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