Sailpoint Iiq Support

1 week ago


Bengaluru, Karnataka, India Source-right Full time

Job Position:

  • Monitoring/analysing the logs for any errors and Debug and troubleshoot of any issues related to SailPoint IdentityIQ/IAM tools.
  • Ensuring all the IAM services are up and running and proactively monitoring SailPoint IIQ services / IAM Services
  • Supervising daily scheduled tasks such as Account Aggregation, Group Aggregation and Identity Refresh Tasks
  • Providing documentation and technical specifications and Standard Operating Procedures for the Support team as a whole
  • Ensure that all the tickets/incidents are resolved within committed SLA's.
  • Creating Active List, Updating Active List and using rules to populate an Active List
  • Technical Analysis of the tickets that are raised.
  • Allocate and manage work to L1 team members.
  • Provide estimates for the ticket resolution.
  • Coordinate with L3 for code fixes
  • Get KT on the custom features from the implementation team and related documents.
  • Test and validate the fixes on UAT.
  • Responsible for configuration related fixes
  • Work with Customer technical / functional teams to get the fixes validated on UAT.
  • Move the code to production after confirmation.
  • Maintain versioning and tagging for postproduction fixes on configurations

Required Skills:

  • Experience of more than 3+ years on Support Experience of more than 2+ years as L2 Engineer for support
  • Should have had customer facing experience for more than 2+ years
  • Must be experienced on the SailPoint/IAM implementation and support activities.
  • Should have handled SLA based support teams with 24X5 or 24X7 coverage.
  • Experience of working with Customer on site/ on location will be a great advantage.
  • Should be hands on the SailPoint/IAM both on the configurations / administration and code analysis.
  • Could be either a SailPoint development or Support engineer in the past
  • Should be good on communication front

Job Category:
Digital_Cloud_Web Technologies
Job Type:Full Time
Job Location:BangaloreHyderabad
Experience:1-7 Years
Notice period:0-30 days

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