Product Support Rep II

1 week ago


Hyderabad, Telangana, India IGT Full time
ResponsibilitiesEnsure Tickets, Player Emails and Player Chats are handled within SLA'sL1 Tech Support experience is PreferredResearch required information using available resourcesManage and resolve customer complaintsProvide customers with product and service information via email and live chatIdentify and escalate priority issuesRoute calls to appropriate resourceFollow up on ticketsDocument information according to standard operating proceduresFlexible to work in 24/7 shiftsQualifications

Education and ExperienceBachelor's degree or equivalent (Btech Preferred)proficient in MS officeEnglish language proficiency- Expert LevelKnowledge of customer service principles and practicesSome experience in a customer service environmentKey CompetenciesExcellent verbal and written communication skillslistening skillsProblem analysis and problem solvingCustomer service orientationOrganizational skillsAttention to detailJudgmentAdaptabilityTeamworkStress toleranceResilience#LI- SA1Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership


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