Customer Support Executive

2 weeks ago

Mumbai, Maharashtra, India LenDenClub Full time

About LenDenClub


LenDenClub is a leading peer-to-peer lending platform that provides an alternate investment opportunity to investors or lenders looking for high returns with creditworthy borrowers looking for short-term personal loans.

With a total of

8 million users and 2 million+ investors on board, LenDenClub has become a go-to platform to earn returns in the range of 10%-12%. LenDenClub offers investors a convenient medium to browse thousands of borrower profiles to achieve better returns than traditional asset classes. Moreover, LenDenClub is safeguarded by market volatility and inflation. LenDenClub provides a great way to diversify one's investment portfolio.

LenDenClub has raised

US $10 million in a Series A round from an association of investors. With the new round of funding, LenDenClub was valued at more than US $51 million in the last round and has grown multifold since then. With ace cricketer

Hardik Pandya as the brand ambassador, the platform is raising awareness about P2P lending amongst the larger population of the country.

Why work at LenDenClub

LenDenClub is a certified great place to work. The certification comes from the Great Place to Work Institute, Inc, a globally renowned firm dedicated to evaluating companies for their employee satisfaction on the grounds of high trust and high-performance culture at workplaces. As a LenDenite, you will be a part of an enthusiastic and passionate group of individuals who own and love what they do. At LenDenClub we believe in creating leaders and with you coming on board you get to work with complete freedom to chase your ultimate career goal without any inhibitions.

Responsibilities & Duties Instructions

  • Focus on end customer experience to improve NPS and CSAT
  • Respond to customer reviews across various platforms (Facebook, Play Store, App Store).
  • Update and maintain supportrelated documents & guides
  • Identify & assess customers' needs to achieve satisfaction
  • Interact with clients over chat support
  • Work with products & marketing team to improve customer experience

Requirements & Skills

  • You are proficient in written & verbal communication in English & Hindi
  • You are good at documentation & reports
  • You think are good at solving problems
  • You see a career in Customer Support and wish to build one
  • You are a quick learner. You can adapt to anything quickly and put it into action.
  • You are focused and serious about work
  • You think you are smarter than others
  • You read books (any)
  • You know how to research

Apart From the Above Skills

Warmth:
Simple human kindness.

Empathy:
the ability to sense what a customer needs or wants.

Teamwork:
An inclination toward ''Let's work together to make this happen''

Conscientiousness:
Detail orientation, including an ability and willingness to follow through to completion

Optimism:
The ability to bounce back and not internalize challenges.

Enthusiasm, readiness to learn and grow as a person

Analytical and problem-solving skills

Attitude / Other characteristics such as personal characteristics

Disciplined

Eye for details

Analytical mindset

Work under strict timelines

Team player

Anticipating

Punctual

Dedicated and smart

Presentable

  • customer support executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    JOB DETAILSResponding to enquiries of all the customers in the most efficient manner Regular updates and follow up with clients / liners /shipping lines & other service providersFUNCTIONAL AREAcustomer support executive, logistics, freight forwarding, logistics executive, customer care executive, customer support executive jobs in mumbai, customer support...

  • Customer Support Executive

    1 month ago

    Mumbai, Maharashtra, India IT Mantra Techintellect Private Limited Full time

    Apply for Customer Support Executive, IT Mantra Techintellect Private Limited in Mumbai for 1 - 2 Year of Experience on

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India IT Mantra Techintellect Private Limited Full time

    Apply for Customer Support Executive, IT Mantra Techintellect Private Limited in Mumbai for 1 - 2 Year of Experience on

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India IT Mantra Techintellect Private Limited Full time

    Apply for Customer Support Executive, IT Mantra Techintellect Private Limited in Mumbai for 1 - 2 Year of Experience on

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India PayU Full time

    About PayUPayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.As a leading online...

  • Customer Support Executive

    1 month ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    Customer Support Executive 0 yrs Navi MumbaiJob DescriptionCustomer Support ExecutiveWe are Hiring For Multiple Process in Ghansoli for International & Domestic Voice Process Location - Ghansoli , UG / Graduate Minimum 03 months Experience Required Salary up to 4LPA Fixed Variable Looking for Immediate JoinerSalary: Best in the IndustryIndustry:Keyskills

  • Customer Support Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    Customer Support Executive 0 yrs Navi MumbaiJob DescriptionCustomer Support ExecutiveWe are Hiring For Multiple Process in Ghansoli for International & Domestic Voice Process Location - Ghansoli , UG / Graduate Minimum 03 months Experience Required Salary up to 4LPA Fixed Variable Looking for Immediate JoinerSalary: Best in the IndustryIndustry:Keyskills

  • Executive Customer Support

    1 week ago

    Mumbai, Maharashtra, India timesjobs Full time

    Executive Customer Support - Mumbai(Exp: 1)Skills:Knowledge of Vehicle Electronics/Multi meter operation must.Daily roles and responsibilities:To look after Installation & services like Maintenance & Troubleshooting of GPS Units.Need to visit Customer Site regularly & resolve their Problem related to GPS.Basic Knowledge of electronics & electrical with...

  • Customer Support Executive

    2 months ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:Mumbai,Navi Mumbai, Thane,Maharashtra,IndiaVACANCIES: 4QUALIFICATION:Hsc / GraduateMALE/FEMALE:BothEXPERIENCE:FRESHER / ExperienceJOB DETAILSWe are looking forward to build a team of CSE for our own out bound process (Domestic) Process would be related to getting the interested partners on board .It is mostly B2B. NON-Sales Job...

  • Customer Support Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    SALARY: 15 to 20kLOCATION:Mumbai,Navi Mumbai, Thane,Maharashtra,IndiaVACANCIES: 4QUALIFICATION:Hsc / GraduateMALE/FEMALE:BothEXPERIENCE:FRESHER / ExperienceJOB DETAILSWe are looking forward to build a team of CSE for our own out bound process (Domestic) Process would be related to getting the interested partners on board .It is mostly B2B. NON-Sales Job...

  • Executive Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India DSRP Enterprises Full time

    Token DSRP 7H88 Location MUMBAI MAHARSHTRA Industry Excipients Functional Area Cutomer Support Position Executive Customer Support Salary Lacs Experience 1 TO 3 YEARS Requirement Qualification Any GraduateJob Description: Making order entry in the system Documentation and liasioning for dispatch Assist in processing of orders

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Infowan Technologies Full time

    Full Time Opening : 03 45 yearsCoordinating with cross functional team for documentation, review and monitoring of policies, regulations, workflows etc.Read MoreCustomer Support Executive: Full Time Opening : 03 01 yearsHandling inbound calls of existing clients regarding Payroll HRMS Software queriesRead MoreBusiness Development Executive: Full Time Opening...

  • Executive Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India Arya Omnitalk Full time

    Job Description Executive Customer Support Mumbai- (Exp: 1)Skills: Knowledge of Vehicle Electronics/Multi meter operation must.Daily roles and responsibilities 1) To look after Installation & services like Maintenance & Troubleshooting of GPS Units.2) Need to visit Customer Site regularly & resolve their Problem related to GPS.3) Basic Knowledge of...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Opportunity Hubb One Steps Solution Pvt. Ltd. Full time

    Customer support executiveFemale onlySalary: ₹9, ₹31,559.12 per monthSchedule: Day shiftEducation: Higher Secondary(12th Pass) (preferred)Experience:- total work: 2 years (preferred) Customer service: 2 years (preferred)Language: Hindi (preferred) English (preferred)Work Location: In person

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India vmedulife Software Full time

    About vmedulife Softwarevmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India vmedulife Software Full time

    About vmedulife Software vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services. Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Awign Expert Full time

    Job Title: Customer Experience ExecutiveJob Location: Kandivali East MumbaiJob Duration: 12 MonthsRequired Experience: - 5 yearsThere are peripheral activities relating to customers that involves liaison with the vendor partners and interdepartmental teams like Legal / Regional office / Zonal Office / Dealerships.- Customer Communication Response to...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Rudrateck Solution Full time

    We're urgently hiring Customer Support Executives for Mumbai location on contract based.Experience: 1+Salary: 18-20kLocation: MumbaiJob mode : Work from OfficeQualification: Any graduateLanguage : Hindi or Marathi and Tamil, Telugu or Kannada (Any one south Language).Contract can be extended.Salary: Up to ₹20,000.00 per monthSchedule: Monday to...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Harjai Computers Full time

    Details need to ask to client during kick off callDuring kick off meeting along with Technical panel preferred Roles req understanding Customer Support Executive Experience details Min Max Freshers will do Location Malad Mindspace Budget Max Salary18k Gross (15k inhand) Mandatory skill Should be ok with calling profile, (90% Calling and 10% MIS) This will be...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India PayU Full time

    About PayUPayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our merchants and millions of consumers.As a leading online...