Social Media CoordinatorJL 3A Full-Time

2 weeks ago


Jaipur, Rajasthan, India HyreFox Consultants Full time


•Proven working experience in social media field


•Understanding of social media channels and social analytics


•Manage customer comments and complaints on social media


•Ability to resolve customer complaints on social media through phone calls and emails


•Good writing, editing, presentation and communication skills


•Ability to collaborate with other departments/teams to understand their requirement and execute the task


•If needed, can supervise and set priorities for others


•PowerPoint and Excel skill

Area of Responsibility

•Generate, edit and publish content on social media as per defined process
•Engage in hands-on, day-to-day management of company's social media channels, acting as the primary voice of the company on all channels
•Resolving queries on call
•Maintain a social media editorial calendar and schedule /post content on social media as per the calendar
•Ensure all social content is on-brand, consistent in style, quality, and tone of voice
•Capturing and analyzing the social media conversations and providing actionable insights
•Provide daily/weekly/monthly/quarterly reports of relevant metrics on social media channels
•Collaborate with other departments/teams to understand their requirement and execute the task
•Documentation of SOPs and key process learnings, improvement ideas

Other Details

Keywords : .
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