Back Office Executive

1 week ago


Kolkata, West Bengal, India LEXUS MOTORS LTD Full time

Back Office Executive (Female Can Apply) For Lexus Motors Jaguar
Manage large amounts of incoming phone calls

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Good Fluency in English is Must
Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma.

Salary:
₹8, ₹15,000.00 per month

Education:

  • Higher Secondary(12th Pass) (preferred)

Work Location:
In person

Speak with the employer
Application Deadline: 10/07/2023

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