InP - Deposit/Loan Operations Analyst Senior

1 week ago

Gurgaon, Haryana, India FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

What you will be doing

• Reviews, analyzes, and interprets correspondence related to account maintenance.

• Ensures loan applications comply with governmental regulations and requirements by reviewing complex legal documents and regulatory requirements (Loan Operations Analyst).

• Performs quality control on new and existing loans using internal reports and loan documentation to verify data input is correct and documents accurate and in regulatory compliance. (Loan Operations Analyst).

• Communicates professionally with clients and third parties through multiple channels (phone, email, workflow tools).

• Researches and resolves internal and externally submitted account questions and problems.

• Performs high risk task processing including maintenance on accounts having regulatory or monetary implications, , payment/research corrections, credit bureau dispute research, Reg Z disputes, loan payoff processing, fee processing, loan modifications. (Loan Operations Analyst).

• Meets production standards for account servicing tasks:

• Completes account maintenance.

• Processes loan payoff requests. Processes paid loans.

• Follows up on insurance information, and processes insurance on accounts.

• Processes payments and payment exceptions.

• Performs escrow analyses. Prepares and executes annual escrow analyses.

• Monitors daily reports and follows-up as required.

• Performs quality review of mortgage and consumer loans.

• Reconciles general ledger accounts.

• Researches credit bureau disputes. May make decisions on appropriate actions.

• Performs various deposits processing tasks (Deposit Operations Analyst):

• Processes account closure requests.

• Disburses funds to appropriate endpoint. Places requested holds and stops.

• Processes card-related requests (adjusting card limits, requesting new cards.

• Handles client's correspondence (incoming, returned mail).

• Generates correspondence for customers to service accounts.

• Processes returned items, researches encoding errors, conducts large-dollar signature verifications, reviews EARNS notifications.

• May handle retirement processing and disputes.

• Demonstrates a high level of proficiency with FIS and third-party applications based on either loan operations or deposit operations responsibilities (IBS, Profile, ALS, Horizon, Starview, Origenate, FLO, CLO, FIS Lockbox, FOS, Vision Content, FCM, SRM, SM, SharePoint, nGage, and third-party applications, Oscar, CoreLogic, Overby, Seawell, SalesForce, DealerTrack, CSC).

• Maintains current internal procedure manuals and writes drafts for changes.

• Other related duties assigned as needed.

EDUCATION REQUIREMENTS
Graduate

What you Bring

Knowledge of the company's products, services and business operations to enable resolution of customer inquiries

• Excellent customer service skills that build high levels of customer satisfaction

• Excellent verbal and written communication skills

• Computer navigation and operation skills

• Demonstrates effective people skills and sensitivities when dealing with others

• Ability to work both independently and in a team environment

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:


• 1-year of customer service experience


• 1-year experience working in a high-volume call center


• Excellent customer service skills that build high levels of customer satisfaction

What we offer you


•A competitive salary with attractive benefits including private medical and dental coverage insurance


•A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities


•A modern work environment and a dedicated and motivated team


•A broad range of professional education and personal development opportunities


•A work environment built on collaboration and respect

FIS JOB LEVEL DESCRIPTION
Experienced role with demonstrated knowledge of deposit and lending procedures and regulatory requirements. Applies advanced skills to job or specialization. Adapts procedures, processes, tools, equipment, and techniques to accomplish requirements of job. Duties and tasks may be non-routine. May serve as a resource to others to resolve most problems and issues. Relies on experience and judgment to plan and accomplish assigned tasks and goals. Works under general supervision. May be designated as "lead" worker. May perform quality checks for other Analysts. Make recommendations for process improvements as appropriate. Typically requires five or more years' experience in a banking or financial services environment.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

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