Service Manager Vehicle Specialist

2 weeks ago

Sirsa, Haryana, India Garg Motors Full time

We're looking for applicants with exemplary customer relations skills, strong service writer capabilities, and a love for collaboration to step into our next dealership service manager role. No day will be the same in our fast-paced auto service center You must be ready to address customer concerns and oversee the service advisor in scheduling appointments for vehicle repairs.

Responsibilities

  • Oversee service team, auto service staff, and vehicle repair processes to deliver a positive service experience and maintain profitability.
  • Ensure delivery of customers' vehicles on time.
  • Coach team members on ways to drive service sales, beneficial training program options, and customer service tactics.
  • Work with the service advisor to ensure proactive resolution of all customer complaints and make follow-up calls, as needed.
  • Maintain a high level of customer satisfaction in all automotive service capacities to increase retention and referrals.
  • Oversee all day-to-day job duties within the automotive service department with a focus on high employee and customer morale.

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