![Hunger Inc Hospitality Pvt Ltd](https://media.trabajo.org/img/noimg.jpg)
Community Manager
1 week ago
The Bombay Canteen functions as a timeless restaurant where you hang out with old friends & new, O Pedro dishes out Goan revelry every day, Bombay Sweet Shop creates magic with our modern-day mithai for sweet-toothers, Veronica's is your neighborhood sandwich shop in Bandra, and enthucutlet fuels your food curiosity and love for all things food.
There's our overarching commitment to give back, through the annual Chef Floyd Academic Scholarship with WGSHA, our Independence Day Daawat and Canteen Classes for aspiring hospitality professionals, to championing Indian food and mithai across all our products and services to delight our guests in newer ways.
Now, we are looking for a community-oriented thinker and hustler who thrives in building on our ethos, for everyone.
As our Community Manager, you will be the face and heart of all our online and offline community interactions, knowing the pulse of what's good and what more can be done to engage each brand's loyals.
You will have also created an online community before and know the grind of starting small, showing up relentlessly, and scaling with like-minded individuals.
What you'll do:
Lead the omnichannel engagement strategy for all the Hunger Inc. brands
Implement focused and research-driven community-building activities to build long-term relationships
Translate real-life interactions and customer experience observations into actionable data-led insights across teams
Work strategically with the Founders & Marketing teams to create sustainable programs with like-minded change-makers and partner brands
Nurture passionate super users within our community and empower them to spread joy because they want to
Design touchpoints across all channels that create joy and celebrate milestones
Build internal systems and processes for the healthy functioning of our communities
What a regular day will look like:
Identifying brands, partners, and opportunities that'll be exciting to our community
Building our crew (signups/interactions/drop-offs)
Designing events and activities, using data to optimize for enthucutlets everywhere
Driving day-to-day community operations, and content moderation where required
Nurturing our customers and loyals via omnichannel touchpoints (social media, events, follow-ups)
Big picture, long-tail thinking on brand growth and loyalty
Our brands are at the cusp of a remarkable growth journey where our delighted loyals want more and every day, new customers are choosing us.
Requirements
Qualifications:
3-5 years of work experience with a keen focus on building offline communities in any industry
Mandatory experience includes curating and producing events, and working with a growing startup in their GTM journey
Prior experience in data analysis and MS Suite
Multi-tasker with great interpersonal skills
Has built a community, or been a part of a community-obsessed brand before
Requirements
Qualifications:
3-5 years of work experience with a keen focus on building offline communities in any industry Mandatory experience includes curating and producing events, and working with a growing startup in their GTM journey Prior experience in data analysis and MS Suite Multi-tasker with great interpersonal skills Has built a community, or been a part of a community-obsessed brand before
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