Process Designer

2 weeks ago

Mumbai, Maharashtra, India BT Group Full time
What you'll be doing

  • Your role is to work as part of a virtual team to formally launch new wholesale connectivity varieties from global Telecom and Data Centre suppliers.
  • In the virtual team you'll work alongside other BT specialists, such as Procurement, Access Commercial Managers, Access Design, Delivery Management, Network Planning, and Product Line.
  • You are to self-manage supplier launch projects assigned to you in an 'Agile' fashion, analysing the situation, and overcoming obstacles, to meet the target completion date.
  • Manage several supplier access launch projects at the same time, while understanding where you should focus any specific attention to maximise effect and meet milestones and deadlines.
  • Contact third-party access suppliers directly and arrange calls and larger meetings to discuss their operational ways of working.
  • Maintain your project's timeline using the 'Agile' project management tool 'JIRA', recording updates so that others can track your progress.
  • Attend 'Agile' Scrum and Sprint calls where you will provide feedback to the project's Delivery Manager on supplier data and your deliverables.
  • Instigate and manage BT operational relationships covering all functions involved in the journey from first supplier engagement to final stakeholder sign off.
  • Manage the expectations of relevant BT stakeholders, following up on an any questions or concerns they have with a forthcoming supplier launch.
  • Understand a supplier's operational portal or other ordering/fault engagement mechanisms and provide any relevant support documents and demo recordings to BT operational 'Gold-users'.
  • Maintain a post-launch watch on your deliverables for early orders that may experience issues.
  • Oversee a small group of third-party sub-contractors undertaking the same work.
Skills required for the job

  • Have proven experience dealing with a range of Telecom and Data Centre providers (access connectivity suppliers) across the globe.
  • A confident individual able to chair meetings and speak directly to these suppliers in their own time-zones. Occasional early or late meetings will be necessary.
  • A good understanding of access circuits such as Internet, Ethernet, Dense Wave Division Multiplexing, and Cross-Connects.
  • Understand the general work of delivery and/or repair teams that face into Telecom/Data Centres.

Process Design:

Proven experience of creating and documenting an end-to-end process – that includes a deliverable that is as an 'Operations support document', and a 'portal user guide'.


  • Have previously sucessfully completed training for the Accreditation Learning Pathway (ALP)
Process Bronze Accreditation (Version: 2). INTERNAL REQUIREMENT ONLY

  • An overall awareness of the BT Business Product Portfolio. INTERNAL REQUIREMENT ONLY
  • Trained in 'Agile' methodology.

Stakeholder Management:
Positive relationships established and managed with key stakeholders (e.g. Operations, Product Line, third-party suppliers) to ensure successful business outcomes.

  • A good communicator who knows their audience and how to maximise impact with key messages.

Delivery:
Be positive, influence others to collaborate effectively, find solutions to achieve the goal. Think autonomously and voice concern at the right point to enable time for recovery.

  • Good administrative skills to create and update documentation to give near real time visibility of progress, risks and issues.
Experience you would be expected to have

Process Design:

Proven experience of creating or documenting an end-to-end process – that includes a deliverable that is as an 'Operations support document', and a 'portal user guide'.


  • Trained in 'Agile' methodology.
  • Direct use of JIRA.
  • Direct experience with different Telecom and Data centre connectivity suppliers.
  • Understanding the general work of delivery and/or repair teams that face into Telecom/Data Centres.
  • Have previously successfully completed training for the Accreditation Learning Pathway (ALP)
Process Bronze Accreditation (Version: 2). INTERNAL REQUIREMENT ONLY

  • Stakeholder management skills.

Preferred:

  • An overall awareness of the BT Business Product Portfolio.
  • Microsoft skills.

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