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Database - Operations Service Senior Specialist - ECS (6+ years)
3 months ago
We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together.
How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Apply nowWhat you'll do:
As Database Operations specialist you are responsible for:Ensuring Day to Day quality service delivery
Defining and tracking various service KPI and SLA's
Deescalating the running escalations
Working towards automating various day to day operational tasks
Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
Handling the OnCall duty
Process improvement on the daily operational activities
Able to coordinate and orchestrate the work between the teams
Strong collaboration with other units within and outside ECS units
What you bring:6+ year work experience in HANA /SQL Database administration
3+ years' experience in service delivery in global teams
Experience in Basis administration
Managing the operations and 24/7 delivery unit
Familiar with ITIL concepts of Incident Management, Change Management, and Root Cause Analysis
Working experience in system copy, system upgrade, Client administration
Understanding of hyperscalers concepts
Previous experience working in a global team with 24/7 support (2 years minimum)
De-escalation experience on IT incidents and requests (1 year minimum)
Management of multiple activities requiring cross team coordination (3 years minimum)
Management of partner support via KPI tracking
Nice to haveITIL CertificationProject management experience (2 years)Able to communicate successfully at different levels of the organization
Meet your team:
SAP Enterprise Cloud Service is a public and private cloud managed services provider.
Within ECS Technical Operations Basis technology unit is responsible for 24x7 Application support and services along with adopting the newer technology and automation to ease the day-to-day operations.
Current team size of 25 peopleGlobal team spread across Mexico, Germany and India
Diverse and different level of expertise in the team
Combination of Technical and Operational delivery experts
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