Lead Software Engineer

2 weeks ago

Bengaluru, Karnataka, India Informatica Full time

External Description:


Build Your Career at InformaticaWe're looking for a diverse group of collaborators who believe data has the power to improve society.

Adventurous minds who value solving some of the world's most challenging problems.

Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

Lead Software Engineer – MDM, Provisioning, ActiveVOS, E, MDM SaaSWe're looking for a Lead Software Engineer to join our team in Bangalore/HyderabadYou will report to our Senior Technical Manager in Global Customer Support Team working with MDM Customers.

Technology You'll Use (MDM, Java, XML, Rest)Informatica product knowledge, Databases, Troubleshooting, and also Provides technical support for the diagnosing, troubleshooting, repairing, and debugging of complex software.

Reports design, reliability, and bugs to R&D software engineering. May be involved in customer installation and training. Provides support to customers/users where the product is highly technical or sophisticated in nature.

Your Role Responsibilities? Here's What You'll DoDiagnose and resolve increasingly complex technical issues related to the company's software products via telephone and/or email/internet.

Manage communications with customers, at all levels, to maintain positive relationships.
Advanced user of information tools and training to provide consistent, high levels of customer satisfaction.
Participates in problem escalation and call prevention projects to help customers and other technical support staff increase efficiency.
Contributes to the online knowledge base of known issues/solutions.
Acquires specialized knowledge in specific company products.
Actively participates in technical forums.

Provides feedback on the area of specialization to R&D.Coordinate with Quality Assurance and Engineering teams to provide tracking and resolution of change requests.

May serve as a team lead and is expected to mentor Associates and Support Engineers.
Contributes to the team recruitment process by serving on interview panels.
Works only on specific areas based on the criticality and complexity of the issues.

What We'd Like to SeeUses developing leadership skills to meet work objectives and to influence and mentor the work of others within the functional area.

Works on issues requiring analytical, and problem-solving skills, often requiring the application of defined procedures and policies to determine appropriate action.

Clearly communicates at all levels of the organization, at times with senior executive level interaction.
Uses business objectives or assignments to guide own work and to direct the work of others.
Develops subordinate and peer relationships through knowledge transfer and mentoring.
Well-developed knowledge of relational database management theory and practices.
Strong analytical and problem-solving ability.
Highly adept at customer relationship and issue resolution communication skills.
Role EssentialsBA/BS or equivalent educational background is preferred.
Minimum 5+ years of relevant professional experience.
Perks & BenefitsComprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance, and k plan or international pension/retirement plansFlexible time-off policy and hybrid working practicesTuition reimbursement program to support your personal growthEquity opportunities and an employee stock purchase program (ESPP)Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

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