Director - Service Management, SNOW

2 weeks ago


Bengaluru, Karnataka, India Orange Business Services Full time
About the Role
  • Drive the transformation roadmap towards standard unified business processes and product-based integration for B2B customers and internal stakeholders.
  • Develop trust relationships with stakeholders and customers to drive business based on future-proof technology and cost structure.
  • Grow and develop the internal team distributed across different countries to drive standardization and effective solutions.
  • Work in partnership with selected System Integrators and Product Vendors to build a reliable ecosystem.
  • Collaborate with CTIO leadership to drive strategy implementation, revenue growth, and IT services development.
  • Define target operating model, architecture, and transformation roadmap to standardize software development and customer integration.
  • Manage team development, customer trust, partner relationships, and associated budget effectively.
About You
  • PostGraduate with Graduation in Engineering
  • Technical knowledge of service management, new technologies, devops, and scale agile processes.
  • Strong experience in Service Management, team leadership, and stakeholders management.
  • Experience in transformation to standard target architecture, processes, and product-based solutions.
  • Skilled in system integrators and product vendors consolidation.
  • Lead, grow the developers community, and fluent in international English.
Additional Information
  • Internal stakeholder management: GDO leadership team and Business Owners.
  • External Stakeholder management: Partner System Integrator and Product Vendor.
  • Build Operate Transfer model with the SI within the allocated budget.
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