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Director - Service Management, SNOW
2 weeks ago
- Drive the transformation roadmap towards standard unified business processes and product-based integration for B2B customers and internal stakeholders.
- Develop trust relationships with stakeholders and customers to drive business based on future-proof technology and cost structure.
- Grow and develop the internal team distributed across different countries to drive standardization and effective solutions.
- Work in partnership with selected System Integrators and Product Vendors to build a reliable ecosystem.
- Collaborate with CTIO leadership to drive strategy implementation, revenue growth, and IT services development.
- Define target operating model, architecture, and transformation roadmap to standardize software development and customer integration.
- Manage team development, customer trust, partner relationships, and associated budget effectively.
- PostGraduate with Graduation in Engineering
- Technical knowledge of service management, new technologies, devops, and scale agile processes.
- Strong experience in Service Management, team leadership, and stakeholders management.
- Experience in transformation to standard target architecture, processes, and product-based solutions.
- Skilled in system integrators and product vendors consolidation.
- Lead, grow the developers community, and fluent in international English.
- Internal stakeholder management: GDO leadership team and Business Owners.
- External Stakeholder management: Partner System Integrator and Product Vendor.
- Build Operate Transfer model with the SI within the allocated budget.
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